I am not sure if this place is closed for good, but it would not surprise me. We have tried them twice, the last time about a month ago and it was just as bad and when they first opened. The place is pretty. It is located in Downtown Santa Monica right near 4th street. It is large and each time we have been, it has been close to empty. First, the service is just horrible. They don't know the menu, they don't know what they are doing at all. We had to return the same dish 3 times for them to get it right, and it was straight off their menu. The dumplings and boring with so little meat and really tough like they had been sitting around. The rice was good. It was not great, but it was fine. The noodles were overcooked but okay. We are done now, and again, I am not even sure it is still open. It is too bad because the place is super pretty inside. You can tell they spent a lot of money on it. Maybe they should have thought about the food more and hiring people that actually can take an order and get it right on let's say the second try. Sad indeed.
I love this restaurant and the people who work there. They are very friendly and always helpful. I love their noodles and soups. Especially in winter you should try their soups. Restaurant is very big. And you can find a great table front of the window. There is a public parking area very close the building.
Says they are open holidays. Ordered Christmas night for delivery. Filled order. Driver 5 minutes away - cancelled order. Restaurant won’t answer phone, no message, no excuse. Bad form!
Dim Sum & Cocktails?! What a way to start your morning! The cocktails here are STRONG, but smooth, if that makes sense. George took care of us and not only was he a great bartender, but he gave great service during our visit! The dim sum menu has a huge selection, but what we loved the most was the Steamed Garlic Chicken Feet! This place makes a great option to grab some dim sum to go and head down to the beach nearby! * Pork Xiao Long Bao * Steamed Pork Siu Mai * Steamed Garlic Chicken Feet * Steamed Pork Spare Ribs * Shrimp Rice Noodle Roll * BBQ Pork Rice Noodle Roll * Beef Rice Noodle Roll * Cucumber Salad * Edamame * Shishito Peppers * Lotus Lychee Martini & Berry Mojito
Did not receive half of my food in my delivery after my poor delivery man had to check TWICE. Horrible service.
Lotus is one of our favorite places to get food because the whole menu is healthy, flavorful , many dishes come with vegetables! Happy hour menu is great as well: I recommend crispy honey shrimp that comes with steamed broccoli! Soup dumplings are juicy and tender, we normally get a double of those the portion of roasted Brussels sprouts is big and great for 3 people as an appetizer. Cucumber salad is a bomb! Great portions and fair prices. If you love light healthy food Lotus is the spot for it!