Jersey Mike's Subs

Always a joy to go here.

Don’t order curbside, you will be sitting in your car for 40 minutes and it will just be sitting on the pickup counter getting cold. What a joke…

Sandwich was fresh and the service was quick. Plenty of seating available inside.

In from the rain and being the only customer with 2 servers, I still managed to be served 3rd, and charged twice(!). One was a pickup, the other someone who came in for drinks and went straight to the counter as I waited. Ordered a Club Sub. Lady began to get it ready. Guy had me pay first as they did another sandwich which must be a remote order. He sliced the meats, asked what I wanted in it from the selections - lettuce & tomato, please. Then she started to wrap it up. I interrupted to say it should have mayo and bacon - as per the menu. She wanted me to list that as a need? Then she asked me to pay. I already had, I said. I had to repeat that and produced my receipt. She then said absolutely nothing - total silence. The food is great. The service is Sub par - there’s your new tagline. Good luck when it’s busy.

Food, not desirable to my liking.

Although the food is good and is alway's prepared properly, at least to my liking that is. The staff has never been too helpful or friendly. But come to think of it neither has any of the Manager's been for that fact? In the years i have been coming to this location i can honestly say 2 (yes 2) employee's have been pleasant and friendly. And forget about getting any other kind of help other then ordering and least of all regarding trouble placing an order on the app, Which by the way has happened to me countless times? The same response i have gotten by employee's more then once and even the Manager if you can believe it is, 'I'm sorry but i don't know anything about fixing the app.' No one there will make any further effort to assist you with any type of other issue's that may come up other then receiving and completing making your order. So Customer Service at this location is anything but good. That being said the food has alway's been fresh, on time, and never mixed up or wrong. So that is totally on point. So if they can just incorperate those same skills to a more friendly and helpful atmosphere at this location i can't see anything but long term success. 11/17/23 Friday - To the owner, I did try again with this location on 11/14/23 Tuesday and Sorry to say not one employee cared nor tried to fix the situation or help me. Again the response was 'I don't know how to work the App'. And then went back to coversing with her co-worker about whatever they were talking about? All this with a whopping 3 customers in the store. 1 who was seated eating, another in front of me who placed her order already and me. They just do not care about the paying customers period! I will take your suggestions about e-mailing Samantha. Thank You for trying to fix the situation and caring about it. But i cannot see myself returning to this location with this kind of service. A.L

One of the best sandwiches in the world