The Dock at River Rocks

First time visit for my wife and I. We sat in the Dock area with an amazing view on a beautiful Florida afternoon. I enjoyed the jerk sword fish sandwich and that tatar sauce is !! My wife had the Mahi fish tacos and they were !! Great food ! Great Sunday Vibes. Can't wait to come back.

Usually a solid choice, today was the worst experience we've had in a long time. Stopped in for a quick lunch after church. Seated promptly and waiter appeared promptly. Ordered drinks and meals at the same time, indicating we were in some what of a hurry. Enjoying our drinks. They are getting empty. Or shades spot is getting more and more sunny. Hey, it's been like 40 minutes since we ordered. Flag down waiter.... Hey, how's the kitchen doing? He responds that they are doing their best. Disappears. No drink refills... First real contact with him since we ordered. He reappears.... Sorry there was a glitch in the computer... What did you order? I will put it in as urgent. Umm. Ok. Might be he forgot, might be the computer. He walks away... No real sincere offering of remorse, no can I get you another drink... Or even refill our drinks. Sitting there for another ten minutes. That's it! manager please. The manager comes over eventually and I didn't recognize him since I never saw him walk the floor once while sitting there. He then explains everything the waiter just explained. Nothing more... A very weak smile and no empathy... Almost felt like we might be bothering him. Adds that the server rebooted and they knew this and had no way to know which tickets got deleted. So? Nobody reviewed their tables and orders? Just said oh well and we will see who complains. Been an hour at this point and after this repeat performance we were pretty upset. At this point in most restaurants you get... I am so sorry. This is our fault. Your meal is on me. We hope you come back. Not until my wife put him on the spot did he offer anything. We were we were done waiting and are leaving. The customer service oriented manager then asked us to wait some more so he could run up to his office and get us some free appetizer coupons. We walked out. Just so disappointing. Things go wrong, everybody understands that. There are simple well known techniques restaurants do to deal with it. This was a waiter and manager failure. This was completely fixable. Will be a little while until we return. Hopefully better managers will be at the helm.

Everything was great. Our intention was to eat at River Rock but we ended up outside at “The Dock”. Got here for happy hour (until 6 PM). So we had peel and eat shrimp and tuna wontons $7 & $8 respectively. Both of us had the blackened seafood platter, all good. The view on the Indian River was very nice. Classic Florida restaurant. You should know I rate tough, 3 stars is average.

A cool little place on the water. The market fish speical was fantastic, but the hidden service fee at the end of the check rubbed me the wrong way... just increase food prices at that point. Would rate 5/5 if not for the service fee..

Good food, service and view.