Subway

Last night on 04/07, I had the absolute worst experience at a Subway restaurant. I placed an online order for dine in with the intention to sit with my two small children and husband for a moment. We had just driven 6 hours in the car and were looking forward to a quick break. When we entered the restaurant it was approximately 7:00pm. The restaurant was listed as closing at 8:00pm. The only employee was a young woman whose name I’m not she of because she wouldn’t tell me. She informed me that they were out of tuna and asked if I wanted to cancel the order. I said no, that we could choose a different sandwich. While making our sandwiches, she informed me that she needed to clean the restaurant and we couldn’t stay long to eat. I said that we needed a short break and wanted to eat quickly in the restaurant. I said she could pack our food to go and we’d try to be quick. After making our sandwiches and packing them, she told me that actually we couldn’t stay because I had small children and it was a hazard and we had to leave the restaurant. I was really shocked since I had never experienced being kicked out of any establishment an hour prior to closing. I told the employee I didn’t think she could just kick us out and I was very calm and respectful in my tone. Her reaction was quite aggressive and she elevated her tone and made facial expressions indicating she was very agitated. She informed me she was the manager and she could kick whoever out if she wanted to. I asked her for her name and she didn’t tell me, she told me to look at her name badge on her hat, wow. Another customer walked in and she proceeded to talk about me to this customer and they shared some laughs. I was so bothered by her behavior that I had to stay to let her know she was incredibly rude. I let her know I’ve worked in the food industry and I understand that she wants to leave on time. I explained we could’ve had a simple conversation in which we both could’ve respected each other’s time, but she wasn’t interested in hearing me. At this point she threatened to call the police on me. I left very calmly at which point she locked the door. We ended up eating in our car outside of the restaurant. I just couldn’t believe all of that had happened because we wanted to sit to eat with our two small children. I feel that the human connection was lacking in this employee and that her sense of judgment was completely off. I respect all workers but I felt completely disrespected and threatened by her aggressive demeanor. It was a terrible experience and really left me wondering how this even happened. I’m hoping Subway filmed this interaction so they can train employees on how not to behave with their valued customers. Kid-friendliness: Absolutely not kid friendly. The employee working had no compassion or understanding for children.

Door was opened no one inside just a lady on her cellphone at the entrance

I placed order on line everything was good and just how I ordered it. It was ready before the time.

Slow sandwich makers but they are extremely nice

Just waited 25 min for one person in front of me to be served. After she checked him out, the women then started making another sandwich. For who, I have no clue. I finally just left.

I don't even want to give a star. I placed my order via App at 6:15pm today. I arrived at this restaurant around 6:35pm. Saw "Ready" on App but the food was not ready. NOT even a single footlong. I don't see why Subway runs the App if the restaurant is doing like this. Absolutely NOT recommend this restaurant. I requested the refund and left at 7:10pm with hunger and no food for my dinner, and I spent almost an hour for nothing and I was late for my next plan. This restaurant even took a long time for the refund process. The dining area in the restaurant was clean though. I don't know if it is because no one is visiting the restaurant or they really keep cleaning.

I need to get their names but they know who they are . Keep it up . Thank you for your excellent service. And making my sandwich how I want it Always do mobile service and I’m happy it’s made fast Thank you ladies