Starbucks

Associates are not trained on the red card process nor are they trained how to properly use the app. Every associate makes up a different excuse. One associate working. 3 groups of 4 all ordering food and drinks. Long lines.

Went to get a drink and it was about 20+ min before they closed and they were already closed! So they need to change the hours if that’s the case because this is the closest one to me & I drove after work all the way there & to be told they are closed already is kind of annoying.

The barista said I need to get a grande in able to get a red cup during red cup day. Is that a rule now? I’ve gotten tall before and they still gave me a red cup. When I got my peppermint mocha, it tasted like hot water (it was also very hot, not right temp) with a hint of peppermint and milk. I thought I had covid for a sec. I had my husband tasted it and he said “I know what you mean, that has no taste.” So I went back and another barista made my drink, I just asked her if she can make me a peppermint hot chocolate instead and that one was so much better. Maybe the other barista was not trained well?

Staff was professional and curtious and seemed to enjoy their jobs laughing or smiling with each other as a team and giving a very positive professional. atmosphere. Well done to your employees, you didn't know but you made my day a bit brighter. Thank you...