Starbucks

I went to this Starbucks to get a Frappuccino and it all started good and then some young lady comes in from Jimmy John’s at the pick up in and put the order in for her and her workmates. Hey! If this what you do, this is what you do it’s cool.. but let’s be fair. She took some food orders from them to bring back, but in the mist of all that I’m still waiting on my drink that I paid for and her drinks are ready. When I finally get my drink that I paid for,I think over six dollars it was gross and I’m too far away to go back at this point and ask for it to be done over..although I probably wouldn’t do it ..so I have to chalk this up as a loss.

On 3/29/2024 went to this Starbucks, ordered a lg dk roast waiting for my order some other employee informed her that the coffee machine was broken instead they gave me a half cup of water and what I assumed instant coffee the employees here are ghetto and unprofessional I’ll drive further away just to avoid this location close it and start over

typical starbucks

3/16/2024: It is 6:27pm and two workers are inside with the door locked. They appeared to have taken it upon themselves to close early. A waste of my time. Other customers walked up only to turn around also.

Service is slow,

So as loyalty member who has patroned about 30 Starbucks FREQUENTLY including other States, I shopped at this Chicago, 35 th and State Street location today and ordered my usual Grande Carmel Frappechino with EXTRA carmel drizzle, easy whip cream and it has been prepared THE EXACT SAME WAY AT ABSOLUTELY EVERY LOCATION I HAVE EVER VISITED except today....the Barista Lauren was nice but prepared it in a way I have NEVER received and I was upset about it, even after having tipped. I showed it to Lauren and expressed not being satisfied and asked her why was the EXTRA carmel drizzle that I paid for not drizzled in the cup and she expressed that when ordering I MUST EXPRESS that I want the drizzle that way..."lined in the cup" ...im CONFUSED because I've been patronizing this location since its inception and remodel including MANY OTHER CHGO locations and NOT one other Barista has EVER told me this and EACH AND EVERY other location has ALWAYS prepared my order with the drizzle throughout the cup. To me, that's the point of wanting the extra drizzle, so that you get carmel when drinking it. I also attempted last Thursday during the "half price" hours to purchase a frappechino at this location only to be told they were out of Frappechino...huh? How and why one your "special" day are you out of product? So not good. Another time at this location my same order with extra carmel drizzle was given to me, not with a dome lid, but with a tight fitting lid that literally smashed the carmel into the lid!! Like WHAT????!! My point is- if all of a sudden asking for a Carmel Frappechino with extra drizzle needs specification when ordering and if this is Starbucks POLICY- WHY HAS THIS NOT BEEN ACROSS THE BOARD AND COMMUNICATED TO ALL BARISTAS EMPLOYEES? I always try to write reviews that are positive and rarely write negative ones unless warranted but I wrote this because I am exasperated with this location always flipping the script. This location needs to do better than this! SMH!