We've gone to this Pizza Republica location many times over the years and always had a good experience....meaning the food was great, the service was very good, and we had our order taken and received our food in a very fast amount of time. However, this last time (Saturday, April 20, 2024) the experience was lacking, and we just wanted to point this out so that it does not continue, so that this business will hopefully continue to thrive. It took a while to have a waitress come by (and to check on things after food would arrive), although she was very friendly. But the real issue this visit was that it took a VERY long time to get any of our food (appetizer, salad, and main entree). It was close to 15 minutes before just getting the meatball, which we know is already made and just gets scooped into a bowl (VERY yummy, btw, every time, and it was this time too). We finally received our salad, but with our entree (pizza). To be fair and honest, the food was still very tasty and hot, so no complaints there! Since we have been there many times, we noticed that it looked as if the entire kitchen staff had changed. Normally we would see kitchen staff moving constantly, cooking and turning out food super fast. This time, the young (yes, much younger than we've always seen, among other differences) staff moved very slowly, talking to each other often in the process, it appeared. At one point we saw our waitress behind the bar, cutting pizzas, but doing so without gloves, holding the pizza with one hand, and using the pizza cutter with the other. She had not washed hands beforehand, and she, being a waitress, touched dirty dishes, credit cards, etc. prior. It looked like they had maybe only 2 waiters/waitresses, so she was probably having to do this in order for her customers to get their foods sooner. She also boxed up our leftover pizza, but again just grabbed it off of my plate with her bare hand and put it in the to-go box. We've used to see the same management whenever we would go to this Pizza Republica, but in the last year or so, we've seen quite a few different GM's. This last visit, again there was a manager that we did not remember seeing before, so not sure if some of these not-so-great changes are due to him or not. Certainly it appeared that not only had kitchen staff changed, but it had been slashed remarkably, unless we just happened to be there on an "off" night when some employees did not show up (?). Hopefully the new management is not cutting corners regularly in this way, because without a doubt, this will harm the business long-term. My husband was in the restaurant business for almost 15 years, so he knows the challenges, but also what needs to be done to prosper. One suggestion I just wanted to throw in, and that is that this location could stand a little bit of a decorative update. The cheap looking fake flowers on the wall could be replaced with inexpensive artwork, for instance. Those "globe-ish" lights, that look like those expanded party favor decorations (with a light bulb in the middle) could be replaced by a little better lighting. And that hideous huge square ALL-red piece of artwork hanging to the right of the bar on the back wall could be replaced by almost anything that would be better to look at. Making the ambience a little warmer, a little more Italian-feeling, would add to the experience. Overall still, we will recommend this place to our friends and family. The food has never failed us, and we just hope that management keeps the higher standards that we, and thousands of other customers, have enjoyed for years to come!