Papa Johns Pizza

I ordered a take out XL NY style Pepperoni Pizza and redeemed an offer for a free chocolate chip cookie. What a MAJOR disappointment! I don't do delivery as I cannot justify a $5 delivery fee and the usual $5 tip for an average $15 order, but, as my last two take out orders were not ready when I arrived (despite the app advising such) this time I decided to add a $5.03 tip to my $14.97 order... just to see if it helped me get better service. IT DID NOT. When I arrived at this location's drive thru, I sat unacknowledged for 5 minutes, despite 3 employees looking directly at me, before a young woman came to the window and got my information. She immediately returned with 2 boxes, both with my name and order number. The pizza, however, was NOT what I ordered, and was clearly someone else's. I waved for assistance, the young woman returned and upon inspection of the box and pizza stated: "you're right, that's weird" then disappeared without another word. 11 minutes later she returned with what appeared to be my ordered pizza and apologized for the mix-up. Unfortunately, when I got home I found it to be luke warm; with no discernible sauce and, at best, maybe a handful of cheese spread across the entire XL pizza. I scraped off all the cheese & pepperoni and piled such onto 2 slices (adding additional cheese as well) rather than dealing with a second return. On a positive note, the cookie was surprisingly tasty. I will be contacting the Store Manager as well as Papa John's Corporate and will update this review accordingly.

Primera vez que voy a esta sucursal de Papa John's Pizza , me gustó el lugar limpió y ordenado. Te atienden excelente español e inglés.......punto a favor para los que somos Bilingues se preocupan por tomar tú pedido , y están super rápido.el despacho.....Yo los recomiendo con los cerrados. Gracias por su excelente atención.

Shawn's exceptional service elevated our dining experience to new heights, delivering piping hot pizzas that had my taste buds dancing with every delicious bite. ↓

They have good costumer service

Delivery delishous

I normally have good service with the staff especially the morning manager/ Owner. On December 21st 2023, I experienced the worst service from the night manager, that didn't explain the reason why he canceled my online order in which the money was taken for the purchase of the pizza special. They were attempting to cancel my order, did not anticipate that I was in front of the store when I ordered from my car. I walked in at 9:50pm and the store close at 11:40 pm. I asked the night manager to explain to me why are you canceling my order and the store is still open. He instructed the staff member to cancel my order anyway.