Chill-N Nitrogen Ice Cream Aventura

First time and we LOVED the ice cream! The menu looks like a Periodic table and needed some explaining prior to ordering. Customer service could be improved and have more smiling faces enjoying serving ice cream to the kids looking at the machines making ice cream in front of them!! Will definitely go back to eat ice cream!!

Had a great time creating my ice cream and thank you to my ice cream maker Victoria Francois for being patient with me as it is my first time. I would definitely go back and recommend !

So far the best ice cream, although lately the flavors seem not to make sense anymore!!! Just not the same. The place is cramped. Even if you order online, you'll have to wait in line or jump in front of everyone to get to the cashier for your online order pick up. There is no order, but complete chaos. Just a long, disorganized queue for something that should be as simple, as buying an ice cream!!! I went back to try one more time, unfortunately the ice cream doesn't even taste right . Not sure what happen to this location all together

I received a birthday reward that’s going to expire 03/26/24. I went to the Aventura store and even tho it was showing on my app I was told it was not valid because she was unable to see it on the system. I asked to speak to a manager and the girl in charge said she was unable to do anything because the system can’t be overridden and that’s absolutely ridiculous. A shift manager that doesn't have access to manually override a system error and provide accurate customer service. The ice cream is always delicious but the service is terrible. Careless teenagers without supervision.

No one is going to care about your product if your service sucks. The girls in there do not greet you when you walk in and seem extremely disgruntle about working there. Didn’t acknowledge me until about 5 mins of being in there and the next customer

No body on register & People order online computer was after me and they went service before me.

I love Chill-N location in Aventura, FL. I’ve been coming to the establishment since they opened. They’ve been good to the community and fundraising for the local schools. They hire a lot of teenagers from the local schools and they always have smiling faces. Great Job!

Came in to this spot for the second time because the last time I came there were these 2 superstar staff members making our nitrogen ice cream. they came out amazing the first time we came by. We were excited to return. This second time around the staff were extremely rude and not following health guidelines. Not using gloves, chewing gum with an open mouth, not making orders uniformed. Just an entirely different experience this time around. Me and my friend were both extremely disappointed in how the ice cream came out. I have no idea why it would come out so different for each order. I think the staff needs better training, and some manners wouldn’t hurt.