Panera Bread

Not a real restaurant

This is not an actual Panera Bread, it’s a ghost kitchen that makes food for delivery apps at a significant up charge. The food and service were reprehensibly disappointing. I’m not sure if they’re actually a legitimate franchise but it does a disservice to the Panera brand.

UPDATE: I'm updating from 1 star (or 0 stars to 3): After a six month hiatus, we ordered from this panera using the app and experience was fine... Is it under new management? They finally have all the ingredients that every other Panera has, and while they take a while to deliver, they were reasonably on time. So we ordered 3 more times and same experience. EARLIER: This is literally the worst Panera bread I've ever ordered from. I'm a frequent Panera customer and used to order multiple times a week and I can't order Panera because the service at this facility is so horrid - takes hours. Additionally, they often get the food wrong and it tastes way worse than any other Panera I've ever been to. I would strongly recommend Panera open up a new location in this general area. This is the only Panera that delivers to my home in the Crocker Highlands area of Oakland and Piedmont.

Not an actual Panera. Pick up only w/ limited menu. Really frustrating because you don’t realize until you arrive. Very confusing and it sucks

Not a real Panera Bread. I'm surprised the parent company allows this kiosk to be labeled as Panera Bread

The wait time is ridiculous Ordered online and had to wait over an hour for my food, after receiving an alert my food was ready. Management needs to get it together

This place is the worst experience a customer could possibly have when ordering food. It's a Uber Eats Brick N Mortar!! You walk into a row of tablets, where you have to wrestle with poorly clothed unsanitary food delivery drivers that have dirty vehicles and are dressed as if they are yard cleaning. There's no smell of food-which means everything in nuked-you cant see behind huge wall of food pickup lockers. Can't confirm the cleanliness or food handling at all. What you can hear, is the casual personal conversations being had by staff. No one has a uniform, nor do they conform to any customer service expectations. You have to use app to order. Food was late and cold. The absolute worst food experience one could expect. Do not waste your time, Panera bread should be shamed for an expectation of pay for anything that comes from this place. Parking: Meters patrolled by city

Not a Panera. An embarrassment to the brand and should be labeled as “Panera To-Go” or something similar. There is no seating area, a limited menu, and the only way to order is a touchscreen that barely works.