Nespresso Boutique San Jose

I always get a very wonderful customer service experience

The "team leader" sales associate had no interest telling us about the various machines available. Even with something as basic as showing us how to open/close the unit, we were greeted with sass and attitude. Turned us off on the whole experience and brand.

Hard to get to now that the mall entrance and parking has changed . Hrs posted are not the same as store hours. Picking up coffee in a pinch is it only positive . Staff friendly and knowledgeable. Parking is far away from boutique And if you park In garage it costs money now.

Beautifully designed once you walk in. They have a great variety of Nespresso machines for sale. They also have a coffee bar for sample tasting! You can sample just about any coffee blends that's on their menu; plus, it's unlimited!

Such a nice experience and wide variety of the product. It may take a while to locate them inside the mens Macys, but it worth it!

FYI this boutique is located inside Macy's on the 1st floor, right by the luggage section. We had a nice experience, Tracy was super helpful and friendly

This location is closing on 2/12/23!

Extremely difficult to find. It’s located inside Macys on the first floor, near kitchen appliances. Also be aware their hours now are 12-6PM. So apart from those issues, one of the ladies working was extremely knowledgeable on everything Nespresso. I’m very impressed. I’d visit here if you have questions about your machine or need recommendations on flavors.