Among the worst service I have ever received in any restaurant in the world from moment i walked in asking stupidly if i wanted to check hat and coat to mercifulll end to dinner. took excessively long to order and be served 4 glasses of wine.waitress jabbered too much and only said no to requests to avoid certain items in order. Food was ok but not worth being exposed to unaccomadating service!
I reserved the private dining room at this restaurant for a birthday celebration, and I was utterly disappointed with both the service and the food! Firstly, the service was abysmal. I had communicated in advance with the restaurant that our decorating team would arrive at 4 PM, and they had agreed via email. However, when the team arrived, the restaurant manager refused them entry until 5 PM, delaying our 6 PM party start to 7 PM. Upon our arrival, we wanted to take some photos in the room, but were rushed by staff insisting that we had to start dining by 7:30 PM at the latest. I negotiated with the manager for a faster serving pace so we could take photos after dining, but even then, the first course didn’t arrive until 8 PM. Subsequent courses took over half an hour each to serve, despite multiple pleas for expedited service, which were blatantly ignored. The dishes themselves were mediocre at best. At $220 per person before tax for a five-course meal, each dish was underwhelming and lacked the portion size expected of a Michelin-starred establishment. Moreover, the private dining room on the second floor was devoid of any staff presence, leaving us unable to find help when needed except when dishes were served or cleared. Despite this lack of service, a 20% gratuity and a 5% administration fee were audaciously added to our bill. The most infuriating part was upon departure, the manager demanded we clean up our decorations or face a cleaning fee, a stark contrast to previous reviews and our contractual agreement. This was justified with a new policy stemming from past damages caused by other parties, despite our meticulous cleanliness. When I expressed dissatisfaction with the service and the unavailability of staff, the manager had the audacity to say, “I don’t believe that,” as if I were fabricating the entire ordeal. This dining experience, especially on such a significant occasion as a birthday, was horrendous. It compels me, someone who never leaves reviews, to warn others. Please reconsider your choice if planning to dine here!
Amazing food, friendly service, and a wonderful atmosphere - really makes you feel a bit like you're out of the city and in a garden. Don't miss out on the cocktails or deserts either!