Chuck E. Cheese

This was less than satisfactory from our last visit in August. Tons of the machines were broke and one lonely gal working to fix but only saw her fix something twice. Staff didn't care. Not sure if I really want to go back.

Kids love it ... Parents hate it It has changed a lot over the years! The show is mostly on a large TV screen with Chucky appearing live briefly for the birthday kid! The creepy band is gone ...but that's not necessarily a bad thing. The place is a germaphobes nightmare but you do it for the kids Kid-friendliness: I mean...if you're a kid, you'll love it

This place has changed but it's chill for kids.

I’m giving this a 5 star review based off of the birthday server at the party we attended and an employee named Antonio at the cash register. I was having problems intermittently with my card. The manager was doing inventory, so did not really acknowledge that I had an issue. She had the other cashier attempt to help and they tapped a game which worked after I said the card issue was intermittent. After about 25 minutes of trying to play, my son only had a chance to play about four games total. So after they tapped it, they said “oh it does it sometimes.” After the problem continued, I went to Antonio and he tried to explain the process to me. I was aware of the process as I had managed this location previously and just asked if he could transfer the time to another card. He took my card and messed with it for about five minutes and came back and gave me a new card with the time transferred and he apologized. He was very awesome. If I was rating just off of the management, I would have given three stars however, due to the two employees that I had encounters with, I’m going to go ahead and give a five because I feel that they should not be Punished for their teammates.

Clean area.

If I could leave negative stars for service, I would. The store manager and another staff member were extremely rude to my 83 year old father when he went to buy a glass of wine for himself and my mom at my 6 year old’s birthday party. It was honestly the most rude and disrespectful service we have ever received. My kids love Chuck-e-Cheese, but I doubt we will ever return.

One of the games jammed while my son (12) was playing it. None of the tickets are counting because the tokens are not going down. The people working basically said they can't do anything because there is no tech. Okay fine, so can we get like some tickets put on our card at least for these hundreds of tokens that are not falling in? Employees... no. Bad customer service. They didn't do anything to help. And then they were laughing about it with eachother. So because these are kids are you telling me they don't deserve the same customer service you would offer to adults? We have been to Dave and busters and something similiar has happened and they gave us tickets. No problem. Why? Because everyone is there to have fun. This was maybe our 4th or 5th visit here in the last year, each time spending a minimum 200 dollar. Experiences like this make you not want to return to a business.