Chipotle Mexican Grill

Not a clean table in the place

THE PLACE WAS FILTHY, staff was everywhere, missing to gos, no chips, said they would make chips and they did but kept giving them to other people besides myself... I waited 30 min. They finally refunded my chip... I was just annoyed

This place on Sunday March 10th at 5PM literally has not food. No chicken, no brown rice the steak they do have is burnt. Also, none of the fresh drinks! They have 9 people working, how can they run out of food! This plague always looks disgusting!

I typically eat at chipotle fairly often, but not normally this location. I also very rarely review restaurants but we had a very negative experience today. One of their 2 doors was locked not allowing customers to enter through that entrance. I ordered a kids build your own tacos. I was not asked whether I wanted hard or soft tacos. The soft tacos were thrown onto the warmer for approximately 5 seconds. The rice was lumpy. The worker refused to fill the slot in the tray with chicken, it was barely half full ( again I eat here all the time and the slots are always full or overflowing). I asked for it to be filled and he refused. We were charged incorrectly also - I was charged for a full size chips and queso when my kids meal comes with chips. My husband was charged for queso which he did not have (he had sour cream and was also shorted on chicken). We were meeting my family who were also charged incorrectly and had to get a refund. The facility was not clean and the to go order sticker paper was spilling onto the main floor creating a trip hazard. The drink station did not have tea available and one of the fruity special drinks were unlabeled. Very poor experience from employees and the environment.

Please clean your store!! The line was dirty and workers just moving food along.

When I ordered a chicken burrito bowl, the lady looked at me and said "no chicken" and then pointed to what was available - steak or carnitas. I chose steak. When I got to the register, they charged me for a steak burrito - which I disputed saying that since I had wanted chicken, I shouldn't have to pay more since it was available. I was told "you have to pay for what you get". I replied, "I didn't get what I asked for." And then another worker looked at me and said, "you have to pay for what you get." So again, I said "I'd like a chicken bowl. Can I have a chicken bowl?" After a few awkward seconds, someone went to the back and I believe they started prepping some chicken. I overheard some mumbling, and then I heard a lady call me an "hombre stupido." I was shocked. Finally a manager helped me and got me what I'd ordered... about 15 minutes ago. Very dissapointed in the experience. I totally get that food service is stressful - especially during the lunch hour. But I think insulting a customer and thinking you'll get away with it by speaking Spanish and assuming that I won't understand is unacceptable.

Excellent fresh ingredients. On the grounds of Hundred Oaks Mall.