Chipotle Mexican Grill

I don’t know what’s happened to this place in the last month, but I doubt I will be back. Up until a month ago this particular Chipotle was the only one I would go to. The staff was friendly, the food quantities and quality were better than the others I’ve tried in the Tucson area, and it was relatively clean. About a month ago I went in and ordered a chicken bowl, dine in. While the server put a reasonable amount of chicken in the bowl he asked me about rice and beans, which I declined as I normally do. The young, obviously more in charge woman standing next to the server admonished him in a very condescending way “to watch his portion size”. Possibly the portion was a little large, but he had asked me prior to dishing it up about the rice and beans and I think was trying to make up the emptiness of the bowl with more chicken. Regardless of portion policies I don’t think talking down to employees in front of customers is appropriate. The next time I was in, a week later I ordered a carnitas bowl without looking at the hot table. Before I could say anything the server was scooping the scant remaining carnitas from the quarter pan…..mostly liquid with very little protein to be seen. He was so busy asking me what else I wanted on it he didn’t hear me complain about the condition of the carnitas. It continued….I asked for pico and he was already asking if that was all I wanted on it when we hadn’t even gotten to the sour, cream, cheese, and lettuce. Tonight I decided to check what was actually fresh in the steam table before ordering. There were absolutely no peppers and onions in the quarter pan. When the young man asked me what I would like I told him that whatever I ordered I was going to want peppers and onions. He made no movement toward whomever was responsible for replenishing the line. I let several customers pass in front of me thinking while they were being served possibly the peppers and onions would appear, but they didn’t. As I was now the only one left it line the server came back and asked if I wanted to wait for peppers and onions? I saw no indication that anything was being done about it, it was just being left to chance, so I left. Like I said….what happened to this place? Did you lose a manager, fire a manager, have some major overturn in staff? I stopped going to Chipotle years ago for similar reasons….Totally undependable portion sizes. I remember in Denver standing behind another customer and watching as the server piled unlimited amounts of ingredients on his order, but when I asked for extra cheese was quickly told “we charge for that”! The last time I was in Denver I found that half of them no longer sell beer. It defeats the whole idea behind chains/franchises……the same food, same offerings no matter where you are, or what restaurant of the same name. This particular Chipotle has become even more pathetic than the others I’ve frequented across the country. I just looked at other reviews for this place many of which are bad, many regarding portion size. If your response to this is simply to direct me to a website, don’t bother. It’s you that should be reaching out to complaints…

For fast food, Chipotle is great! Love the fresh ingredients

They are making people sick my whole family ate there now they are sick. I missed work. They have employees working there while they are sick ridiculous cross contamination on top of that. We have chills fever nausea dizeness. And the corporations calls you and says we can refund your money back. After I lost hours from my job because eating here like come on really. There are so many comments here they are making people sick for God sake shut this place down immediately. I am definitely filling complaint to pima country health department this is not right.

Everytime I ate here I gor sick right away this is the fourth time in a row. DO NOT EAT AT THIS SPECIFIC LOCATION. Definitely will be reported to pima county Health Department this is not normal.