Chill-N Nitrogen Ice Cream Fort Lauderdale

Came here to try it out on April 21st, 2024 at 3:09pm. Awful customer service. This was my first time here. I wear glasses and I didn't have my glasses on me this time, so I couldn't see very well. I also have a dairy allergy. When I went to pick out my ice cream, I thought I was getting a vegan ice cream. It wasn't vegan. Again, because I couldn't see very well. Honest mistake. Can happen to anyone. My partner then noticed and let me know what I got wasn't vegan so I couldn't eat the ice cream because I am allergic to milk. I did not want an allergic reaction. I explained to the young lady if it could be remade vegan. She said okay, but then wanted to charge me again? I let her know that I already paid the first time so why charge me again? She refused to make the ice cream vegan due to allergy reasons and then dismissed me. I even tipped this girl above 20% and she was giving me a lot of attitude. I wasn't even being rude. I asked politely. I hope this review can help others. It seems this place isn't very kind to customers and as my first time here, the whole experience was awful. I not only walked out with losing my hardworking money, but I also walked out without my vegan ice cream. Very disappointed that this was how I was treated here. I hope Corporate sees this review so they can better train their staff, teach them customer service or just replace the young lady that was very rude to me with someone more suitable for the job and can see an honest mistake is an honest mistake. I didn't ask for this allergy when I was born. So why give me a hard time ? Why not just remake the product ? It seems this place doesn't want business.

Great place to enjoy a nice bowl of Nitro Ice cream will come again.

Pretty rad way of making ice cream. Solid place.

My whole family enjoyed their ice cream, plus it was really fun to watch it being made.

Amazing

This ice cream is fire!!! The place was packed but Brianna was moving, got us out quick. Ice cream and service is a 10 out of 10.

Amazing experience as always, great flavors, great customer service. Parking: Always open parking spots!

Arielle is the best worker you have 10/10 service and Arielle was so kind and welcoming and really made my chillin experience what is was.