Pollo Tropical

Went for the first time a couple of weeks ago with my niece (January 2024) and everything was fine and dandy until a lady picked up a verbal fight with one of the staff members and the loud lady wouldn’t keep it quiet, she kept trying to scream at the staff. It was an unpleasant experience but I think Pollo Tropical asked her to leave bc the lady just started leaving? I’m not sure what happened but quite a few tables weren’t clean. However, the food was ON POINT! And I’ll probably come back again because the avocado bowl was delicious. The Yuka bites are yummy too! The churros I do not recommend.

The food is fantastic. Unfortunately, the man that took our order was pretty much a (fill in the blank)

What killed the experience for me was the employee behind the counter taking my order. He looked at me with a face. That said, why are you here, your bothering me, I don't want to be here. Training would do wonders. The company needs to invest in such training. The food is mediocre. I would bypass this place and go to 7-Eleven for greasy food.

Pickup order: wrong sides, left out the salsa.

If you’re handicapped and you order online for pickup don't go here. They make you get out of your car to come in and pick up. I went to the drive thru to pick my order up they said I had to come in. Obviously they are not to well versed in ADA laws.

Ordered the mojo pork w/ 2 sides. Pork portion was incredibly small. About 2.5 bites worth. There were more onions than actual pork. I was undecided whether or not to bring it back to the counter. I decided not to as the staff all seemed to have a shockingly bad attitude. This has happened before. I do not plan to return to this location or any other locations.