Food is decent but customer service is awful change in employee would be awesome
I placed an order online for the Mario Cart birthday ice cream cake and the following morning the location owner called and notified me that they don’t have the little Mario Cart figurines and before calling me, he called 2 other BR franchises and they didn’t have the figurines either. But we didn’t give up and he had other ideas about who he can call to ask if they have them. He called all the way across the Bay. Ultimately he was able to find us the figurines and made everything so perfect! Thank you for your efforts! I really appreciate it and it made the birthday boy very very happy!
Last night went to get some ice cream, the lemon sorbet had a small fly . Luckily I didn’t want that flavor but settled on lemon custard instead. Still… eww
No gloves, no hair nets, cases left open, watched employee use a plastic to go bag to put a topping on my kids ice cream. This place is not sanitary.
Ice cream is great! With nuts and nougat, just fantastic!
09/26/22. Gmaps says closed at 10. Got there at 9:25, lights on, door unlocked, and staff (two girls) yelled out they were closed. I just wanted a shake :(
I recently visited this ice cream shop and found the quality of the ice cream to be decent. However, I was disappointed with the level of customer service that I received. One of the cashiers who served me appeared to be disinterested in her job and lacked enthusiasm when taking my order. Her negative attitude was quite noticeable and it made me feel unwelcome as a customer. In addition, she made several mistakes with my order, which led to delays and inconvenience. While I understand that everyone can have a bad day, the poor customer service that I received detracted from the overall experience of visiting the shop. It's important for customer-facing staff to be friendly, engaging, and attentive to their customers, which was not the case in this instance. I believe that the cashier in question could benefit from additional training or support to improve her performance and attitude towards customers. Despite the quality of the ice cream, I'm hesitant to visit this shop again due to the disappointing customer service.