American Deli

Buena experiencia muy sabrosa la comida

Wings cooked so hard I couldn't tell if they were old or I was eating straight bones. Customer Service needs to be worked on as well, walked up & the lady just looked at me & I had to greet her.

Garbage compared to the rest

The cashier had a very nasty attitude and a very long wait time. I order a large fry’s and they game me attitude because did not give a receipt and after proverbs proof that I paid for it. I was treat poorly

Food sucked. Fried shrimp was dark brown greasy and couldn't be eaten.

Hot wings did not look like they’re advertising. It look like they just pored hot sauce over them.

I frequent this location because it’s convenient and in the mall However, the customer service at this location sucks. The women have attitudes and don’t speak English. I’ve literally seen them drop some fries and put them in a container to sell and they have resold some returned food! The food was decent but those two incidents and their attitudes have turned me away from giving this location my money.

I witnessed the worse service by the person who identified themselves as manager. The customer stated their order was incorrect and requested a refund or correction. After another person tried to assist, the manager simply said "I'm wrong, but what am I supposed to do?" Which made no sense. The customer had spent $16 on their meal. The manager called the mall security. This is the point, the chicken, fries and labor costed a fraction of the profit made on the meal. Good business practice would suggest make the customer happy because this generates repeat business. There were many choices in the food court. The customer chose your business. The manager yelled at the customer and the customer simply made a request in a calm voice several times. The manager's small child started to cry seemingly due to the managers yelling. How upsetting to see a business representative yelling at a customer in front of their child. SHAME. Not everyone can afford to walk away from a $16 chicken meal. How sad for your company to be represented on one of the busiest shopping days of the year by a careless manager. There is always mistakes, it is unfortunate. Care for customers should be a priority along with high quality food. Not eating here or any of your businesses.

I was deeply disappointed in my experience with this establishment. I ordered honey garlic wings and instead received my wings soaked in butter and pepper with a side of butter and pepper to dip them in. The wings were soggy and smelled of oil. No flavor. Not even a whiff of honey anywhere. The fries were limp and undercooked. I immediately went back to exchange or get a refund. I hadn’t even taken a full bite of a wing it was that oily. When I asked the manager, very politely for a refund because the wings did not have the flavor of honey garlic and were very oily, she proceeded to yell at me that I was wrong simply because she made the ‘honey garlic’ herself. I asked why it was yellow (I’d never seen honey garlic this color) and she told me that it was butter. I politely explained again that the wings were not the flavor I ordered and that there wasn’t any honey on them. I couldn’t smell it taste it nor see it. She continued to yell and refused to refund the money or even attempt to repair the situation. I did not raise my voice at all and continued to use ma’am when addressing her. The food was so bad that I left it on the counter. She’d already made up her mind that she was right and nothing else mattered. Avoid this place at all costs. The manager has little respect for the customer, what it means to run a customer-facing business, or just plain human civility. I will not be spending money at any American Deli franchise going forward. That’s the last dollar they steal from me.

Where do they find wings this small. Why do they over cook the heck out of them. 12.99 for 10 wings that were smaller than half of my lil finger. I used to go to the mall just to eat here. I'll never be back. I wish they had a place for photos on here, of course they dont.