Wendy's

Legit a 40 minute wait last night with 5 cars ahead of us in the drive thru. Then when we actually get our order the gentleman didn’t give me the right drink and I said it wasn’t right and looks at me like I was in the wrong. Your job isn’t that hard my guy. Read the screen and give us the order. The wait is unreal. I’ll never use this drive thru again. Got to be the worst Wendy’s in the area.

Idk what was going on when I was here. I have been to this location before it has always been ok. But when I got to the front counter I was ignored. Employees need serious customer training. Customers come before putting a single spoon away. taking 10 minutes without even acknowledging the customer is ridiculous. They actually had to try to ignore me at that point

Today my husband and I came out for lunch because we just got done at the mall. We had a wait to get our order taken, but it was only 5 minutes. Then another 4 minutes for food. But the food was amazing! Hot, fresh. It was worth the wait and we will be back! Thank you to the staff who was nice and did the best they could during lunch rush.

Amazing staff!!! Probably the cleanest Wendy's I have ever been to.

35 minute wait in drive thru and only 3 cars in line.

Foods great. The only problem is their staffing. Not enough people combo'd with faulty equipment makes for an awkwardly long ordering process. Biggie Bag FTW, though.

I visited almost three weeks ago at 4:00 pm with my young grandchildren. The door was locked - no sign. Lots of cars at the drive thru, so we got in line. Line never moved, so cars drove away. One person said mics were working, to just pull up to the window. The store was deserted! This is the Genesis location in Utica NY