Vanilla Fish

We have visited vanilla fish a lot in the last couple of months. Every experience has been different but we've had more bad than Good experiences. We continued to give it another shot because we actually like the taste and it's closer to home than Asahi (our old spot). The sushi is actually very good. The problem, it will take about an hour for you to get your second round. Not only does the sushi take long but the service is absolutely terrible. They've never had good customer service but yesterday, was on a different level, and the reason I will not be returning. We were literally ignored the entire time. The waitress almost seemed annoyed that we were there. She brought us two waters (there was 4 of us). We gave her some time to come back, but she went back to the register to get on her phone) we asked for the other two. She looked very annoyed. Then after we finished our first round, we waited and waited. No one checked on us, the same waitress was busy taking selfies behind the register. They all hide in the corner by the register to talk and hang out. Our drinks were never refilled, when we asked ( she got upset again). We waited at least 40 mins for our second round, when we finally spoke up (in fear of being that "inpatient" customer) the other waitress went to check. Turns out, they never got the paper ( we gave it to them but it must have gotten "overlooked"). I saw both of them lookin at us waiting but never approached us to check. Instead, they hid behind the register. Eventually the other waitress did apologize but at this point we ate our second round & left. I don't know if it's a tactic to get people to leave but it's absolutely ridiculous. When our food finally arrived the rude waitress practically slammed the food on the table. We said thank you and she rolled her eyes. We are paying customers. Management needs to re hire asap. I'll be going back to my old spot Asahi, it's worth the drive. I've never experienced such horrible customer service. Maybe if they do a rehire of all the staff or have proper customer service training, we would consider going back. Also, please don't take long on making the sushi in order to rush your customers out. Cancel ayce if it's not working out. It's false advertisement at this point.

Dirty and poor service. Place needs to be inspected by Health Department.

The inside is ugly. There is this weird open space in the restaurant like it is missing tables. There is a patio they do not use, which could offer more seating. The food at the local college must be bad, so the students come here with no frame of reference. The service was not that good. Not worth waiting for.

Rude service. I will NEVER return. The two men were silent every time we would thank them for our food. At least acknowledge us! I prefer to give our money to somewhere that appreciates our money. Ouishis would never treat people like these miserable staff did.

Got a basic california roll and it was not good. I got my order to go and sat outside. Theres a really nice area to eat outside. Would not go back.

If you don’t want to be poor after eating, do not com

Sushi wasn't bad, but not great. Service was lacking and they missed a couple of the rolls we ordered on AYCE.

Waiter was very rude and unhelpful. He would roll his eyes at us and make loud rude sighing noises. It sucked we had to pay all you can eat and they even missed the dishes we check marked. We had reminded our waiter what we were missing and it never came out. We were so tired of the service by the end.

Visited yesterday. Their hours posted 11:30 - 9:00. We arrived at 1:40 and were told they were closed at 1:30. My protests were met with "it's not my policy it's the managers." Read current reviews on Yelp and discover service is a big problem at this store. Chino Hills Vanilla Fish is great - go there.