Don’t go here. They are closing in 7 days and don’t care. Food is questionable. Service is beyond slow. And they don’t refund. Stay away!!!!
Please go elsewhere the food was so bad we had to dump it and go elsewhere. This was supposed to be a salmon hibachi and they messed up one of the orders and gave us shrimp that tasted so fresh they were inedible.
Not worth the money. Tiny portions and bland at best. We couldn’t finish the meal. There was one bathroom that had water all over the floor and in the hallway. No paper towels or even soap for people to wash their hands. Back area smelled like sewage, never coming back.
We ordered the hibachi combos with shrimp. The shrimp was inedible, mushy, and smelled awful. I contacted the restaurant for refunds on the rotten shrimp and was told that they do not do refunds on the food. I was advised to come back and they would replace the shrimp. I told her I did not want the bad shrimp from there anymore, I would just like a refund for the shrimp. The cashier refused to refund me. When I asked to speak to a manager, she told me that they were not there. I will never order from Urban Hibachi again. What restaurant serves rotten food, then tells you the only way to fix it is to give you more of the same bad food?? Ridiculous.
Worst customer service you could get DO NOT EAT OR ORDER ANYTHING. They do not know how to cook properly and then when asked to be remade they throw a fit. Never had worse service until today
This place used to have my 5 stars back from 2012-2018, but in the past couple years it’s gotten a little questionable with the ingredients and quantity sizes. Maybe it’s Pavlov, but I can’t stop coming to eat here.
This place is over priced , my food was burnt And no flavor , I paid $17 for hibachi, it doesn’t come with no salad no soup jus dry burnt noodles and dry chicken , don’t eat here.
Poor customer service . Food is okay . Steak will be overcooked. The lady at the register hung the phone up twice Parking: Terrible
Ordered chicken teriyaki bento box , the egg roll tasted sour and had a bad smell . The chicken was dry and salad was slimy . I had about 4 bites and couldn’t finish the rest . I have been in the bathroom all day at work . I am sick to my stomach because of this food .