Placed an order via doordash for pickup. I arrive at the store and they tell me their system is down? and I have to wait a half hour for them to make the pies. How in the world do you not turn off your doordash store or contact customers to let them know ahead of time. Everything is digital. They could have easily done this from a cell phone. Also they were not remorseful at all. No apologies. Customer service is lacking
Been my favorite pizza place since I was a kid, but I can't ignore the steady decline in service over the past couple years... Recently been having an issue where my order isn't being made right. I've placed the same order for years (Sicilian pie w/ pepperoni—nothing more, nothing less) and there have been multiple occasions where I go to get the pizza and it's a round pie. Normally, it's fine and I understand mistakes happen. First time it happened, I just took the pizza, said thanks, and left. Since then, I've made a conscious effort to specify that I want a "Sicilian" pie and receive a conformation that they heard it (usually by having them say my order back to me). But still, this keeps happening... My main problem is that the guy at the register, when confronted about the mistake, rudely insists (each time) it's my fault the order isn't right because "I" did not specify I wanted a Sicilian pie when he definitely repeated my order to me, exactly how I said, over the phone. I'm not the type to get argumentative, but this keeps happening, and I won't let your employees tell me I made a mistake when they're the ones who screw up (and they're costing me an extra 20 mins of my time to get the order I know I placed, which is adding insult to injury). I have better things to do than walk back and forth from my apartment to Uptown multiple times to get my (overdue) dinner. You're on the verge of losing a loyal customer if these guys can't learn to write down their orders (and not gaslight customers)...