Today was the last time I’ll ever give UPTOWN PIZZA any of my business or recommendations to people. I’ve been coming here for several years But I’ve noticed that lately, in 2024 their food has tremendously gone down in quality. I had a horrendous experience at Uptown Pizza today. Despite explicitly requesting an extra-large cheese pizza well done, what I received was an abomination. Upon entering the establishment, I was promised a freshly baked pie straight from the oven, (5 minutes old he promised) but I suspect it had been languishing there for hours, if not overnight. The audacity of reheating old pizza and passing it off as fresh is simply appalling. As if that wasn't bad enough, when I finally received my order, it was still as soggy as a wet sponge. Despite their assurances, the pizza remained disappointingly limp and unappetizing, even after attempting to salvage it in my own air fryer. I didn’t see it, but he cut it so he knows for sure it was soggy when he handed it off to me in the box. WELL DONE is not SOGGY! Limo feast and GROSS! It's evident that the staff couldn't care less about customer satisfaction or basic culinary standards. What's even more infuriating is that they had the nerve to rush me out the door when another customer arrived, To use the oven to heat his pizza! Further demonstrating their blatant disregard for quality service. It's baffling why they would allow me to leave with a subpar product when I explicitly requested it to be well done. It's clear they have no respect for their customers or their preferences. As someone who grew up in Brooklyn, I have a discerning palate when it comes to pizza, and Uptown Pizza failed miserably to meet even the most basic expectations. I have no intention of ever returning to that dismal excuse for a pizzeria. Save yourself the disappointment and steer clear of this establishment.