Tropical Smoothie Cafe

This location needs to be more aware of the dangers of cross contamination. I understand that it's always a risk with someone with a food allergy to eat out because it's not guaranteed that it doesn't come into contact with your food however, I've bought the same smoothie for several months and never an issue until I ordered from the old vail location. I ordered the same one I always get which is the island detox. Not too long after I consumed my smoothie I went into a full blown allergy attack, rash, hives, swollen/numb lips etc. I went into urgent care and received medical attention because I couldn't get to my epi pen. The only thing on their menu I am allergic too is pea protein so that ended up in my drink somehow. Please hold educational classes so this doesn't happen to someone else! as for me I'm good on ordering from here again!

As for the edible straws thank You

Have you tried the Greek yogurt fruit bowls? I've had two so far and they are fantastic. I had the acai and the one with red quinoa. Both super delish.

The past few times I’ve gotten food/a drink from here, there’s been something wrong with it. It’s a bit overpriced for the underwhelming products. Vegetarian options: No food other than a quesadilla is vegetarian.

Order was $16.07 and paid with a $20. Only got $1.93 in change. They shorted me $2

For some reason for the second time when I ordered the banana crunch wrap, I get it and it is completely doused in honey on the outside instead of the honey being inside the actual wrap, which honestly to me is just poor work ethic and laziness.

All of the smoothies are good. The one item that I like the most is the Thai chicken wrap. I usually ask for extra peanut oil for a little extra spicy. If you add a smoothie with your sandwich, you get a decent discount on the price of your meal.

Usually I love the place. But if I order online for a set time I shouldn’t have to get in the drive thru and wait through a line of people. The doors aren’t open, they don’t have enough staff. And once you are in line you can’t leave. People order for a reason, to make it to work or make an appointment on time. This is by far something yall need to work on.

Our 1st time was a nice time. A lot to select from and staff was accommodating with our select as well as giving excellent recommendations. It was rather refreshing to not hear, "that will be .15 for 1 more sauce as so many places play the, 1 per customer game. Plenty of seat, however, parking may be a bit challenging if you come at lunch time during the week...(so I was told) From what I read on the door, drive up is about an hour longer than lobby hours. Food was delicious. Oh. My. Goodness, their smoothies, although pricey, cup size is good and the 2 we had were amazing. I had the bahama mama 1 except I substituted the strawberries for mango . So coconut mango , pineapple with white chocolate. I'm calling it Pina Comango w/ white choco

This place was my go to for months. Until tonight, the manager was making food while blowing his nose and touching the food right after and not changing his gloves or washing his hands. Sniffling. Rubbing his hands all over the food. His nose was so red. I honestly felt bad for him. What kind of management lets their workers work sick while making food. And handing the food out to potential high risk customers?