Trattoria Amici At The Americana At Brand

Tuvimos la grata oportunidad de visitar éste lugar, la atención, el servicio, el ambiente, la comida, todo espectacular, super recomendado, sencillamente exquisito.

Too greasy.

Luis was great, from the time we ordered drinks to the time we ordered deserts. We had Calamari, cocktails and other appetizer dishes. It was a great time and definitely will be coming back.

Due to health issues, I have become unable to leave my home. But I loved the food at Trattoria Amici, so I deicided to see if they had any online options. I was able to find them on postmates, with the strange drawback that it seemed they only did scheduled orders only for the next day, not the day of the order. I was alright with it, so I decided to input an order for the next day, both a win for food choice and so I wouldn't have to worry about making dinner with the health issues bothering me. The next day arrives, and barely 30 minutes before the food is scheduled to arrive, I recieved a notification that my order has been canceld with no other explantion. I'm frustrated, but I decide to give the restaurant a call to at least get an explanation. I was put on hold for over 30 minutes. No one picked up in the end. I have moved on to pure anger. This food wasn't meant only for me, it was meant to be the dinner for my entire family. And now, I even look on the postmates website for my order, and I see that Trattoria Amici is "closed" for orders. Look, if you don't want offer a delivery service, ok, fine, that's the restaurant's choice, BUT DON'T PUT IT ON DELIVERY WEBSITES AND ALLOW PEOPLE TO ORDER ON IT ONLY TO CANCEL IT. THIS IS FOOD WE'RE TALKING ABOUT, NOT AN ARTS AND CRAFTS PROJECT. WHEN PEOPLE THINK THEY HAVE FOOD COVERED, THEY AREN'T GOING TO MAKE A SECOND DINNER. IT'S NOT JUST POSTMATES, I FOUND THEM ON DOORDASH TOO. For those wondering: I contacted postmates as well, but all they could offer was the guarentee of a refund. Nothing about the actual situation was explained. It's just baffling and honestly insulting.

I always come here but sitting outside. But today I sat inside and Luis helped me for our lunch. The service was incredible and the foods are... speechless!!! I recommend this restaurant whenever you visit americana :)

We had some friends coming from out of town today and we wanted to take them out for lunch to a nice Italian restaurant. We have been to this place several times before and we thought it would be a great choice. Unfortunately, it was an awful experience this time. After about waiting for 40 minutes for a table (very reasonably), we ordered a Carpaccio as a starter to share, and 2 salads and 2 pizza’s as main course along with a bottle of Wine. In about 15 minutes, we received our salads which were all delicious. We started to wait for the rest of our meals. At about 30minutes after the salads came, we asked the waiter if he can check our pizzas. He went to the kitchen and came back, saying they’ll be here in about 10 minutes. After waiting for another 10 minutes he came and said they’ll be out in 2 minutes. You know what happened after that! After 45 minutes since our salads came, waiter came to the table apologizing and telling us that he forgot to put the pizza order into the system and asking if we still want the pizzas? He said they can make it in 15 minutes if we still want them. I asked him that he told us he had checked the kitchen 2 times and confirmed that they’ll be here in 10 minutes. He just apologized with no explanation. He obviously lied to us. Normally I would leave that place but since we were hungry and we had guests we said okay to wait. Pizzas arrived in 15 minutes which was about 1hour 10 minutes after we sat down. They were delicious, no complaints about that. But wait a minute, We have had ordered the Carpaccio as the starter, right? Never mind, we have never received it. In this kind of a situation, in a nice restaurant like this, you would expect some kind of a gesture or a complementary desert or coffee or at least a discount on the check just to show a courtesy and as a sign of an apology, right?. (to say “We messed up but we’re sorry”). When we asked for the check, we were served the full price with nothing complementary. I’m usually very sensitive about tipping and try to give a nice tip when we go out for a nice dinner. Today was the first time in my life that I’ve tipped $0. I hope they will get the message.

Great food!

I enjoyed my experience here with my family! We dined outdoor, great atmosphere. I loved my pizza and pasta, it was perfect! The Italian cuisine is one of my favorites. Service was excellent! Thank you!