Such a clean restaurant and the people are super nice
TLDR: the owner didn’t honor a coupon that was clearly valid. I came in with a free sandwich coupon that was admittedly a few years old (it floated around the bottom of the “random drawer”). This location was listed and there was no expiration date or any other limitations. I ordered my sandwich and presented the coupon, to which the employee said he needed to call the owner to see if they’d accept it. This led to a 10 minute delay where the employee then asked for a photo of the coupon to send to the owner. The end result was the owner denying the coupon because it was “too old”. I understand it may have been old, but ultimately the best business practice would to be honor it and earn a return customer. I love Togo’s food, but the owner of this location is not looking for return business. Disappointing.
This location is amazing! It's so convenient and the staff here are amazing! Whenever we host a meeting or event we can always count on them to cater in a pinch! Thanks so much!
I Loved the service from the two gentlemen. They were kind, respectable, patient, humorous, and caring. I appreciated the time with them but didn't get their names. They need a bonus for customer service. Thank you both
Brandon and Manuel were very attentive, knowledgeable and friendly. My order was made quickly and was delicious. Stores a bit old and rundown but food was Nom nom nom yummy