The Flying Cupcake

Really quick and awesome staff very polite

I tried to cancel an order over 24 hours in advance, and was told NO ORDERS CAN EVER BE CANCELLED!! ( the date could be changed)

A little background: We went this past weekend to give them a try since we were looking for a potential place for a birthday cake. I'll start with customer service, TERRIBLE. Idk why but the woman working behind the counter (dark wavy/curly hair) was so rude, she seemed annoyed we were even there and spoke maybe 5 words to us. To make matters worse the cupcakes were flat out subpar. The cake is dry and the frosting was just meh. Super sweet, I've honestly had better from Martins. Idk how this place has as many locations as they do bc sweetcakes is MUCH better and you'll get way better customer service. To summarize, don't waste your time and money. EDIT: I will say that the style and environment of the store is super cute, its very girly and small, it has a cuteness factor to it. So if you're looking for a cute place to take your kiddos, this one would win out!

Delicious cupcakes and friendly staff!! My go-to cupcake place!

I got the gluten-free cupcakes, and they were ok but not the best I've had. The woman working that day, on a Sunday, had no customer service skills. So overall, the cupcake was not the best, and the customer service could have been better.

Decent cupcakes, rude customer service. The women working on the day this was posted (looking at you management) was very short and rude with every customer I observed during my wait for me to be serviced. She barked at my GF that we weren't supposed to bring dogs in the store (3 month old puppy we were carrying) instead of just telling us puppies weren't allowed. The customer in front of us was trying to get a receipt of her purchase and she was getting a attitude as well. I've been going to flying cupcake for 8 years and have been to all locations with this one being the first..... Awful, unfriendly service. Doesn't live up to the standards I have come to appreciate. She needs serious coaching.

Pretty average all the way around. Pro tip: Install some LED light strips in your cupcake display case- it was difficult to read the descriptions and see the actual product. Not exactly sure why there was an upcharge for a box to take the cupcake to go- weird.

Very friendly, the cupcakes were amazing!!