The Esmeralda Inn & Restaurant

4.4
(457 Reviews)
Permanently closed
  • Business Photo
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Ratings of The Esmeralda Inn & Restaurant

google
Google
4.5
(395 Reviews)
yelp
Yelp
3.9
(62 Reviews)

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Photos

  • Business Photo
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Location & Hours

910 Main St
Chimney Rock, NC 28720
910 Main St
Chimney Rock, NC 28720

Recent Reviews

google
Oct 2023
Closed for renovation.
google
Sep 2023
My wife and I took our honeymoon here in their rocky broad cabin. This place was amazing. Staff was excellent and over the top accommodating. Food was delicious. The cabin is right off the main road, however you wouldn't realize it. Having the river right in your back yard was beautiful.
google
Jun 2023
Just visited for dinner only. What a beautiful place. The rustic wood brought the outside inside. There were tables lining the windows to view the magical gardens and property. The restaurant was really nice. The creepy wood floor was nice and added to the ambiance. Will have to rent a room and explore the beautiful grounds soon. Will be back!
google
Feb 2023
My husband had reserved our dinner reservations a few nights ahead of our kidless weekend. He was very excited to surprise me with this trip. When we showed for our dinner we were early so we waited which was what we were expecting we wanted to look around anyways to see if we wanted to stay at their inn next time we come. The guy upfront where you walk in at the inn was very sweet so we thought our experience was going to be great. Once we got into the restaurant short haired brown headed mid aged girl was our waitress. We love places that have outgoing waiters/waitresses but she was far from that. She acted like it was a problem that we would even ask questions about appetizers or meals since we had never been there before. She made us feel very rushed. Didn’t act like she even cared. we tried to make conversation when she would come to the table and she wasn’t having it. But she definitely had no problems making conversations with the people beside us that were buying bottles of wine and other things to take home. She never even filled my drink until I asked for it to be. We sat there waiting because she was out of sight for a while. When I asked for a side of potatoes to buy because our plates barely had any potatoes it was a tablespoon size that had been spread out. She told me that she couldn’t sell us the side because before we got there the cook had informed her they were almost out and didn’t know if they had enough for the last 3 tables after us. Explains why we barely had any potatoes. I was already upset and disappointed then the potato issue happened. My husband asked for more bread never got it. At the end we had to finally had to waive her down because she still had not been to our table for a bit again just to ask for dessert. It’s really sad that the customer service was so bad because the food was really good. But when someone pays as much as we was for steaks we should have had the correct portions even if they we’re running out of potatoes. You can’t short people. The waitress just did not have a positive attitude. Which ruined the food experience. She could have got a 30% tip which would have been 50.00 dollars. We shouldn’t have left anything but we are not that way. The other waitress who was older that was walking around cutting up with her guest and just all around wonderful personality needs to train that lady. I wish we would have been lucky enough to have her instead. Unfortunately i do not know if we will try again or recommend to our family and friends. I hate that because we are always looking for great places to travel and eat at. THE ONLY REASON I AM GIVING 2 STARS INSTEAD OF 1 STAR IS BECAUSE OF THE GOOD TASTING STEAK. BUT WAITRESS RUINED THE OUR EXPERIENCE. I also left a survey that I filled out the same night with all of this information with our phone number that was left on our table. but I guess the owners didn’t care about reaching out and apologizing.
google
Feb 2023
The Esmeralda Inn closed and left their Employees jobless near Christmas. All they care about is money.
google
Feb 2023
Be absolutely sure you can make your travel dates. There is no rescheduling or refunds within a 10 day window. I guess they have never experienced life. $1400 donation to The Esmeralda due to unforeseen circumstances. Will not book again.
google
Feb 2023
As a previous "cook" the kitchen was disgusting and unbearable to work in most of my 8 months there were cleaning because of the lack of care / management to make their employees actually work .
google
Feb 2023
MY husband and I stayed here during a wedding weekend, in 2020. We loved the game room and hot tub and the overall vibe of the place.
google
Feb 2023
I didn't get to see Batman Batman wasn't there so I called my case for so why you call it bat cave for

Frequently Asked Questions

What is The Esmeralda Inn & Restaurant's rating?
The Esmeralda Inn & Restaurant is rated an average of 4.4/5 stars across various online platforms.

Nearby Locations

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+1 828-625-2999

910 Main St, Chimney Rock, NC 28720