Reception says 1.5 hours of waiting, while waiters are busy at gossiping and half of the seats are empty.
It was a slow lunch day but the service took a long time to get our drinks, our food, our dessert and our check. All we ordered was salad and french fries. I usually enjoy the cheesecake factory, but something was off this time.
Good food and good service. The freshly baked breads that are served at the start with the creamy butter are delightful. We order the chicken lettuce wraps almost every time and it never disappoints. Among other favorites are crab bites, crispy Brussels sprouts, avocado egg rolls, spicy tuna, fish tacos and skinnilaceous salmon. Our kids love everything on the kids menu. Of course no meal is complete without a cheesecake and we love every cheesecake we have tried starting from the original to the different innovative flavors they have developed over the years. Hard to pinpoint a favorite. The cheesecakes melt in the mouth with the dollops of fresh cream ! Can get busy, especially during weekends.
I noticed that I was being ignored while checking in. Someone asian came up while I was checking in and was rudely interrupted and while the checking person asked me questions he did not ask him to wait he went ahead and serviced the customer while checking me in he should have told him to wait while I'm being checked in but that didn't happen on chinese new yrs day. I understand it was busy but being afro american this type of stuff happens often and they wonder why we explode. No good customer service and racist at this cheese cake factory will not be back nope and I will pass it on......
Food was good but the service was extremely slow. The prices are very high for the food you’re getting.
fettuccine alfredo was flavorless, i need to add so much salt to taste anything… soda machines were not working so all the drinks were flat.