Taco Bell

I just had the most bizarre customer service experience of my life. I started my order by ordering a burrito and asked her to make it supreme and she immediately interrupted me to shout "You mean add sour cream and tomatoes?" I didn't want to be charged individually for sour cream and tomatoes, it costs twice as much as the supreme uprgrade even though they are the same thing. So I told her there is a button for making the burrito supreme. I didn't mean anything by it, I wasn't trying to be condescending, but this lady took this response -extremely personally- and amped up her weirdly hostile energy to about a 1000. I then clarified that I only knew this because I've worked at taco bell before, and I genuinely thought that would diffuse her weird angry energy but that made her more angry...? I had my kids with me and absolutely did not want to argue with this lady, who was clearly having a bad day and needed someone to take it out on, but she felt the weird need to argue and shout with everything I said. For some reason, she felt the need to shout every ingredient in every item I ordered as if trying to prove that she really knew the menu and didn't need me to tell her there is a button to make items supreme... which, again, just weirdly hostile. This was all taking way too long and I really did not have time for this. My husband has a very short lunch break and I was trying to surprise him with lunch. I finally told her "We do not need to have this conversation. My order is blank, blank, blank." And pulled around to the window. When I got to the window, she told us they weren't serving us and to leave. I didn't even say anything, I just couldn't believe it. This was all so weird. She handled everything so badly. She was clearly stressed out and frazzled and her manager should have pulled her off the window and had her take a break or something. If she was the manager, that is much, much worse. I left without saying anything, called corporate and asked them to review the drive thru footage at that timestamp and see what they thought of that interaction. I ended up getting an apology from -corporate- and a giftcard, but that doesn't make it right. I should have gotten an apology from the store manager or whoever trained that lady.

I love the crunchy tacos!

Even though, I was the only there when I came into the restaurant, a cashier was wiping down tables and windows. The restaurant looked great ! Parking: Plenty of spaces and had overflow as well.

Jamey‘a services at the window was absolutely incredible! Super friendly and engaging!