The food was alright, and the customer service was horrible. I arrived at the pick up area to retrieve my food, two people were in front of me waiting at the podium to be seated. The employee manning the pick up area and the Host area was on the phone. I waited quietly and patiently for him to get off. I knew he'd most likely sit the two people in front of me first, which was okay. That is exactly what he did, without acknowledging me (but he did in fact see me because we made eye contact). As he sat the two customers down, a man cut in front of me. I allowed it, knowing that the staff member saw me and would allow me to have my food first. However instead the staff member took the man in front of me, for a pick up order. This infuriated me, but I said nothing. Then as he gives the man his order, a woman comes from behind me and says "Oh I have an order for (her name) as well." And he takes her instead of me. Now I am fuming at this point. This woman still had to pay for her order, while mine was still sitting on the counter getting cold. After they leave, he doesn't acknowledge me again. I then exclaimed "I have a pick up order as well." Loud enough for him to hear. He asked for the name, I told him my name, and of course the order was ready and all he had to do was hand it to me. My sushi was luke warm and sweaty, the crab rangoon was cold, and the customer service was terrible. This was unacceptable.