Papa Johns Pizza

I ordered a barbecue chicken pizza tonight through my uber eats app. I do so about twice a month. Tonight, the pizza arrived hot, but other than that, all familiarity ceased. I ordered original crust, but there was no rise to it whatsoever. The cheese was either different, or was not spread thoroughly as most bites were obnoxiously cheesy. I called the store hoping the manager might be able to credit a pizza to me for a future order. The manager, Megan, while not overly rude was cold and not sympathetic to my issue. Not once did she apologize for an inconsistent product. She informed me that because it was an Uber eats order, her hands were tied and there was nothing she could do. I informed her that I worked for restaurants and that we would Credit guests with dissatisfied delivery app items. That's when she informed me that she also has managed restaurants for “MANY” years. Tone unwarranted as I had remained calm through the entire phone call. Needless to say I will not be ordering pizza from the store ever again. I let her know I would take my business to Delcatos and hung up. Forgive the terrible camera work, but I am a quadriplegic and cannot hold my phone.

Let's work on keeping it fresh. Don't loose the fire

Every time I order from this place the food be disgusting. They don't try and fix it. They leave you on the phone until the place clothes. I wish I could leave no stars but it won't let you and they don't care what they do to you. Customer service is very poor here Just a matter of time before they be closed down ‍♀️

Ordered an hour ago. No pizza. Called and said they never got the order but they sure got my money. I'll never order from holly hill papa john's again. Domino's hear I come

I was at a friend's house on the 29th of December and ordered a large pizza. I ended up having to leave before it was delivered. Tonight on the 20th of January I was back with my friend, and asked about it. They never delivered it. I looked at my banking account and found that I was charged for it. When I called the manager she didn't care to look into it at all, and basically told me to kick rocks. Papa John's has always been one of my favorite pizza places, but I will never order from the Holly Hill FL. location again, and will tell everyone I know about the way they treat their loyal customers. Absolutely ridiculous!

I ordered a large pizza and never received it! I called to cancel and get a refund and the woman who answered the phone was very disrespectful and racist and also said she wasn’t giving me a refund or giving me my pizza. I had to call the police, corporate and I also have my lawyer involved now. Do not order from here at all!

Great delivery service

…I’d give more stars but the way the past few experiences have gone…I’m done with this location….I have now taken my money to the Granada location where those workers were amazing. I REALLY don’t want to sit here taking time out of my night to write this book- but I just think it’s only fair considering I am a manger in the service field and have to answer for my actions. Admittedly, I have been lazy this week with cooking..so I opted to get Papa John’s. First night, we got a Shaqaroni and a Cool Ranch papadia. . My husband ended up eating the papadia because they put onions minced all in it even though I asked for none. I didn’t call and complain cause whatever… ya know? My husband really liked the papadia so he asked the next night to get some more… so we did. We ordered 3. All three got to us incorrect…wrong toppings inside and they didn’t put the seasoning on it…but they definitely charge $2 extra for the upgraded one vs the plain. So I called and asked for them to remake because that was $8 worth of freaking dust on bread. O.o Ellie was pleasant and nice and admitted that she boxed them and did not do it correctly.. so they offered to put a “redeemable gift” on my profile to have it remade another time because to be honest I didn’t want to wait again same night. I just made something and went on with my night. The next day, I called to “redeem” the papadia and the male manager told me “I just had 11 pizzas pop up on the screen and it will be a while and to call back” so I waited an hour and called back where he was very annoyed but put the order in. It got to me 45 mins later … All THREE were incorrect. They gave me totally different papadias then what was even ordered and AGAIN did not put any dust on the bread. So I called AGAIN and it was the assistant store manager who remembered my order the night before and she apologized and said they would remake it again… because she couldn’t refund me. They got to me and were good. However they took an HOUR to get it to me after the ASM said 20-30 mins. I get it- whatever. My husband convinced me to get it tonight since I refused to cook worst decision. . And THIS is where I drew my line. I put my order in online… 3 Doritos papadias…. The way they come with minor substitutions (steak, onion and tomato is the default) when they delivered it- they did NOT have the dust on ANY… and two were philly steak loaded with green peppers and onions…which is not ANY of what I ordered. I called the restaurant asking for a refund. I don’t want it remade anymore. The SAME assistant manager (short stature brown hair, white girl) answered and proceeded to ARGUE that she recognized my name and that SHE herself made my order and that she KNEW she did NOT put green peppers in ANY of them and that because SHE did them personally they were correct. In the middle of me explaining that they definitely had peppers and were incorrect she kept speaking over me telling me that she made them correct. I became very very upset and told her that I would just bring them up for her to see personally because she was calling me a liar. . Then I hung up. When I got to the store to show her the assistant manager didn’t open the box- she just told me that she “voided” the order already and that had I listened to her on the phone I would have known that! I was APPALLED. In front of about 5 customers. I will be taking this to corporate and would like this to be escalated to the district manager as I do not appreciate being called a liar on the phone- being refused a refund- and the wasting my gas to prove I’m not crazy- only for the girl to be too embarrassed to own up to her mistake and voided the transaction. Why was that not done to begin with before accusing me that I was incorrect? Each time they resent their poor delivery guys to bring the food back- I TIPPED EACH ONE because it’s not their fault the cook messed up. I would really like to hear back from someone and will call tomorrow if I haven’t in the meantime.