Convenient location with lots of parking. Pretty much what you'd expect from a Subway. Edit: Got worse over time. Location closed.
This is the second time I have came here before closing time and have been turned away before close hours. The first time the people inside straight out kicked me out and told me it was closed even though closing time wasn't until 15 minutes. I go another day this time with 40 minutes to spare until closing and its closed. Why do you having your closing time posted everywhere if you can't follow it yourself?!? Horrible subway, horrible customer service. Save yourself the time and effort and never go to this never open store!
I will start with the fact that I continue to come here because of its location, but it’s honestly the worst. Nobody is trained or knows what they are doing. We have all been to many different Subways (I even worked at one in high school) and this is by far the worst run Subway that exist. Be ready to wait 20 minutes to get a basic sub. That’s no joke.
This place was recently sold and the new management has really messed it up. They are consistently out of sourdough, place is gloomy with the lights off, "open" sign is off, sole worker spoke no English once. I am going to look for a new sandwich shop. [edit] Since reviewing this, the news reports the owner of this shop and several Subways in the state has been withholding pay from his workers, and is in trouble with the state. I am relieved I made the decision to stop coming here.
Not sure how Subway is supposed to work but it's not like any other take out place I have been to. Originally I tried to order online but that didn't work. Then I tried calling but the phone number didn't work. I went to the restaurant and noted that the sandwiches listed were not the same as the website. The young man waiting on me was nice but needs more training. He was not familiar with the items listed and waited for me to tell what I wanted on each sandwich. I paid with exact change but he had difficulty counting the change and I had to assist him. I'm sure most pay with cards these days. Going to Subway was a headache and I won't go again.
The drink machine has been broken for two years (I'm serious, literally). The workers are unable to make any combo sandwich without being told every ingredient one at a time, due to language barriers. The bread is often tough and rubbery. The credit card machine prompts for a tip. The owners of this location are being investigated by the Department of Labor for violating child labor laws and worker retaliation. DO NOT GO HERE.
Horrible quality, not as advertised. Ordered #3 Monster, clerk kept asking what meat?? CLUELESS as to their own menu board which says STEAK & BACON... After she put a tiny bit of steak on bread and toasted it, I pointed out the menu board also says BACON.. clueless clerk. ALSO FORGOT THE LISTED 2x CHEDDAR... BARELY ANY MEAT, ROLLED UP TO THE SIZE OF A TACO BELL BEAN BURRITO. They did not forget to charge me $8
The phone number on Calistoga Rd doesn't work.