We ran in tonight to grab some dinner, I haven’t been to a subway in quite some time. The young man, Ethan, was helpful and did a good job making our sandwiches. The Philly is so good! And the footlong cookie was perfectly crispy and soft! I will definitely be returning.
Got my online order wrong for the umpteenth time (wrong condiments on my sandwiches) and did not ask me if I was there for pickup when I walked inside the store and stood by the cash register, which is pretty much right next to where pickup orders are placed. (The teen working there decided to start and take care of a person-in-line’s order before ever asking me). Heck, he finished making my sandwiches 20-or-so minutes after the app said they were done even though there was only one other customer inside the store (no other online orders anywhere to be found). Not coming back here again.
I'd give ZERO S stars!! I spoke with someone who shouldn't be allowed on the phone! He's got the worst customer service! He is "Vahiv" Sydney! He's HORRIBLE! THEY GOT MY ORDER ALL WRONG! OVER $12 FOR A SANDWICH AND CAN'T EVEN GET WHAT I WANT. When I called, he said the manager wouldn't call me back! UNBELIEVABLE! HE'D BE FIRED IN A HEARTBEAT! ALONG WITH THE MGR THAT WILL NOT MAKE THE TIME TO DO AMYTHING FOR THEIR U HAPPY CUSTOMERS!
Subway has gotten way better with their new sandwiches and fresh sliced meats.
Ordered online for a quick pick up and lunch between my meetings. Sandwich was made wrong and also did not include extra meat and avocado I paid extra. Ate half as it’s all I had to eat and threw the other half away as it as not what I ordered and not good. Called subway to let them know, they said sorry but would not correct the error. Emailed subway and the restaurant, they acknowledged they made it wrong and that their customer service was sub-par (literally in writing, thanks Kevin) they also refused to make a new one the right way or provide a refund or partial refund. My family no longer eats at this location ever. So if they don’t make it right the first time just prepare to eat it that way.