Steak 'n Shake

Worst ever. We went because the sign said so thick u can flip...the shake. Not true. It was ice cold chocolate milk. Nothing about a shake what so ever. Fries loaded with salt, unedible. Ordered burger plain...came with everything! The staff so needs to be retrained. 25$ for unedible food.

Found a piece of plastic wrap in our burger and the cleanliness wasn't there.

Fresh off the grill is always good. No frozen patties.

Visit was a huge mess. We had to go to the counter to get someone to take our order after 20 minutes of waiting with no wait staff showing up. The waitress that took our order wasn't even our waitress but was a sweetheart and got our food going. I don't think we will go back though at least not to this one. Update: Jan 2024. We went to Steak n Shake. It was clean. There were very few customers.

Little dirty inside but the food is always very good. You know what you are getting at steak n shake.

This was a mixed experience. I hadn't been to a Steak n' Shake since January 2018. They still had a wait staff then. I entered the restaurant and was introduced to kiosk only ordering. The kiosk was easy to use and had multiple to use. They had one designated for cash as well. My biggest complaint was why they were asking for a tip, when there is no service? You order from a kiosk and pickup your order from the pickup station. You also must take care of your own trash. The dining room was spotless, but they neglected to fill up either ketchup dispensers. I observed several customers attempting to get ketchup, but were unsuccessful. I'm unsure why there was a scanner at the drink station. It didn't do anything. The food took a little while to prepare. When it came out, my bread was a little blonde. I could here a manager asking why the bread looked like that. She should've taken it from the employee to correct the issue. She just let it go. It turns out that they used too much butter, as it was extremely greasy for bread. The fries were hot and delicious, even though they would be better with ketchup. The Frisco Melt would have been great if they didn't use so much butter as mentioned before. I used to love Steak n' Shake, but will have to pass on this location. I would be willing to seek out another location, if one exists.

Great experience Keep up your hard work.