Steak 'n Shake

Fast fresh friendly.

The food quality and the service has went down so much. The price keeps going up as does everything but that wouldn't matter if the quality was still there. The last 3 times I visited it was bad. I said I wouldn't go back, but did again. Big mistake. I won't do that again. I guess it's the end of an era, not the one I grew up with Not the same food or quality.

Steak and Shake just isn't what it used to be with her new business model

Great food as always but there is no service anymore. You put your own order in on the kiosk, seat yourself, get your own drinks and condiments. Which is fine but I wasn't prepared for that with 3 small kids I miss the old steak n shake

I love the chili 5 way still good stuff I didn't even know they were open on the inside

I will begin by saying that I had not been to a Steak N Shake prior to 2020 before this experience. Bad service during the last few visits and many other restaurant options out there kinda put this towards the bottom of the list for me. However the wife was really in the mood for one of their shakes so decided to give it a try. So I went in with very low expectations. I will not be going in with such low expectations on my next visit. I was amazingly surprised by the overall quality of the experience. We went at 3pm on a Saturday afternoon. We each ordered a burger and fries combo with shakes. If you're like me and haven't been in years it is a pretty different experience than you will remember. No more waiting an unknown amount of time to be seated and then waiting an unknown amount of time for someone to come take your order. All orders are done through self serve kiosks. I found no problems with them. Very easy to select and customize items, to review and remove items if need be, and then to pay for the order. Then you find your own table which at the time we went was a cool breeze. Only two or three other parties at that time. The food itself was prepared in what I would consider to be a reasonable amount of time. Comparable to similar restaurants such as Freddy's or Five Guys. And it was all very well prepared and fresh. The fries almost needed to cool for a moment or two. The shakes also were ready to go before the rest of the meal arrived so I had no issues with the wait time or the quality of the food. The store itself was above average in terms of cleanliness. There was a person working in the dining room keeping up well on things while we were there. Now if you're the type who enjoyed the feel of being waited on from days gone by you will not care for their new set up. Our food was brought to our table since it was not busy but I don't think that's always the case. So it is more labor intensive. But since we had not had good experiences with the wait staff this was not a problem for us. Now I will say that with reduced overall staff and thus labor costs you'd think maybe they'd have lowered the prices a bit but that is not the case. With tax we paid just under $30 for two burgers with fries, a side of chili, and two shakes. And that's part of the reason this is a 4 rather than a 5. I'm a huge Five Guys fan and so it's difficult for me to justify paying that much here when it's literally right across the street. I mean you can see it from your seat next to the window. Much better burgers and fries IMHO for the same price. All that being said I fully expected to walk out being disappointed and vowing that I'd never go back but that is not at all the case. I even enjoyed the 50s rock n roll they were piping in and if I had one suggestion on how they could improve I'd say they should do a little more in terms of theming to give it even more of a retro vibe. Maybe have the person making the milkshakes be more visible doing so like a real old fashioned soda fountain? But that's only a minor nitpick. Kind of another reason why only a 4. So if you've thought about going back but have been hesitant for the same reasons I'd say give it a shot. Won't say it's the greatest dining experience you'll ever have but it certainly won't be the worst.

So we ordered directly from you guys yesterday and you guys forgot half our order. We called and a waitress told us that her manager was in a meeting and would call us back. Did not ask for our phone number, just my wife's name. We never got the call from the manager. Missing from the order was just a small fry and a side of Frisco sauce. Receipt said it was supposed to be there, but it wasn't. You guys are liars. Our burgers were good, so there's a positive to take from this, I guess.