I just had one of the most impressive experiences at this Starbucks! I came in and just needed a water. Sometimes you simply feel parched and only H2O will do the trick. The girl who helped me was Rachel and her customer service is top-notch. As she handed me my water I asked her what her favorite drink was. She said that she had been taking cold brew, then steaming it with some cream and brown sugar syrup flavor… I mean, whaaaaa?! Taking a cold brew and steaming caused my brain to malfunction. I told her that it sounded awesome and she encouraged me to try it sometime. I fully intended to ask for it on my next visit. I got to work on my iPad, and minutes later, Rachel called me over. “Here, I made you a drink,” she said. Lo and behold, it was that cool concoction she was describing! I was so taken aback by her generosity and customer service. Frankly, I had never had that happen to me at a Starbucks. She reminded me of that special customer service you sometimes experience at a small, family-owned cafe where the owner goes out of their way to make you feel like a VIP customer. Truly, Rachel making me that drink shocked me enough that it inspired this review! I have been to COUNTLESS Starbucks locations but this event took customer service to another level. Thanks, Rachel, your secret menu drink was the best thing I had tried all month! And thanks to Kelsey for being the manager of a great location. Rachel, this drink needs a name!