Honestly, it's a Starbucks. I would've expected better service (usually very upbeat and happy experience), but I can't blame Starbucks for the way employees act when dealing with a customer. The cashier was very bleh attitude, and almost seemed like she couldn't hear me? She was wearing a headset so I'm not sure if she was torn between conversations. Either way I didn't feel like I had her full attention to take my order. Maybe smile more and be more attentive. Remember, it's the job you CHOSE to work. No one is making you work there. I used to enjoy Starbucks, but the service at times in certain locations is declining. Otherwise, it's a decent place to sit, grab a water or a snack, and use the wifi. If I'm going to have any coffee it's usually a black or blonde coffee (cold or hot) add some vanilla sweet cream and whip with/without Caramel.
I live between 3 starbucks, I use the mobile order and always order ahead by like 25mins. I've had mobile orders 3 times from here in a span of 2 months not made when arriving or order was lost. That included drinks and food.