Starbucks

Food is always okay but overpriced

Every time I order via the app, when I get there my order is fresh and ready.

Everyone is so kind and my drinks are always good. Even when they are out of ingredients for something (it was a tea), they offered an alternative which was so great. However, PLEASE FIX THE POT HOLE BY THE DRIVE THRU. It is just terrible. Thank you!

Speedy and friendly! I love when they put the sleeves on the hot coffees for pick ups.

Always busy small parking lot

This morning (January 31) at 4:31 a.m. I ordered at this location via drive-thru. There was a mis-communication with my order. No big deal, we got it fixed via intercom system (so I thought). I get to the window and I realized I forgot to say no whip cream. I knocked on the window and was greeted by an African American woman and she tells me it’s not a problem (as she hadn’t finished the drink yet). She stops making my drink to take care of my food (presumed). The manager a white woman continued making my drink. The manager comes to the window to hand me my drink, however it’s a grande and not a venti. I tell her that I think and pretty sure I order a venti. She repeatedly tells me I did not order a venti. Finally she turns around to fix my drink and while walking back she mumbling under her breathe, shaking her head and forcibly grabbing a venti cub. I hear her tell the African American woman that “he said he ordered a venti”. The African American states “oh that is my fault”. The African American brings be my food and drink and I asked her to explain my drink in a little further detail due to the misunderstanding at the speaker. She explains it well and with no issues. I asked to speak with the other woman (I didn’t know she was a manager at the time) in which I hear her state “I don’t want to talk to him” then proceeds to come to the window. I thanked the African American for her patience and time for explaining the drink in further detail. To the manager, I said “I understand that you think it’s my fault with the grande/venti mishap, but I didn’t need the attitude” the managers responsed “ok”. I respond “I hope you have a blessed day” and drove away. At 5:07 a.m. I called the store in order to get the woman’s name. I asked who I was speaking with and she told me a name but I didn’t hear it. I asked to speak with a manager and she said speaking. I asked if there was only two people working, including herself. She said yes. I asked if she was the African American or the white woman. She said I’m the woman that made your drink (or something of that nature). I asked for her name and she refused. I said that is not how this works, if I ask for your name, your supposed to give it to me. She stated she didn’t feel comfortable since I was demanding her name (in which no shape or form did I physically demand her name). She also stated that they apologized and sent me on my way. I stated no ma’am you did not apologize, with a response given saying that her employee apologized (honestly I don’t think neither one of them did, and if the African American did, then I don’t remember). After multiple refusals again I stated I hope you have a blessed day. Ultimately she is trying to cover her own butt and not be held responsible for her actions this morning. The African American woman was sweet and extraordinary.