Snooze, an A.M. Eatery

If I could give 10 stars I would. The food is amazing and the service is top tier and I am Ritz Carlton trained. Thanks to Shantalae for creating a great dining experience where we came back for a second time in 7 days. Unique and Shantalae did a phenomenal job. Definitely a hidden gem!

I will start off by saying the snooze is my absolute favorite restaurant for breakfast, so I’d be really want a good experience, avoid this location at all cost. The one in West Midtown is amazing. Go there and save yourself the time and headache. I went with my family to this location on Sunday for the first time and it will definitely be my last. We chose this location because we were staying in town for a family birthday and this was the closest one, it also said on the app that there was no wait or line to join. ( I personally love this feature about snooze because you can get on the waiting list before even arriving to save yourself the wait time.) the hostess proceeds to the person in front of me that she’s writing down phone numbers to add to a waitlist and we had to wait another 45 minutes. Honestly, this was a little ridiculous already, but we were there so we said OK. There was four families on the waitlist one of them was a party of seven, we were a party of eight. The hostess, a woman with dreads and a lip piercing, told us that if we wanted to sit together, we had to wait for that family of seven to order each pay and finish, because that was the only table in the whole location that could accommodate a family of eight. She said I walked to the restroom and realized that all the tables in the store were able to move around; I also noticed a table of 4 empty as well as a table of 2 so I asked the other hostess that was sitting us if we could use those tables and sit together. She seemed to be able to facilitate the move but before she could even say a word that other hostess came out from front of place to ask us “what’s the problem? What was going on,” when we asked to sit at the booth of 6 that we would make it work she said it would mess up the sitting app. Another guest; not with our party even offered to switch tables because she was in a party of 2. Once we sat down, we had a server named Ashton, he was amazing and honestly what, saved the experience. We ordered lattes and a couple of drinks from the bar area after about 35 minutes on waiting for a drinks that we finally asked Ashton where they were. He said the bartender hadn’t made them, but he was gonna go get the manager. The manager then came over to our table to apologize for taking so long, at that point we knew that something had gone down with the hostess because why wouldn’t we be getting served something as simple as coffee and milk in a glass. we asked our server Ashton if the hostess had blackballed us to the bartender and his response was I don’t know what she did, but it had nothing to do with me. Once the food arrived, the food was great. It always is I appreciate noodles for being consistent with the delivery of food but the overall service and management of this location was really really really terrible.

Discovered this place almost by accident…service was great. They did get my order wrong but what they brought looked wonderful. I accepted it and it was just what I wanted after all.

Came on a Saturday and put name on the list ahead of time. This location fell short on the day I was there - I’ve been to multiple other Snooze locations that were great. It took a solid 15+ minutes for a server to come over after we were seated. My water glass had stuff crusted on the inside of it, which was gross. A I ordered the smashed sweet potatoes with bacon, which comes with maple syrup (never arrived). Maybe it was just an off day?

Was told waiting would be 30-40 minutes. Turned out to be 1 hour. Food took 45 minutes to be ready, and was not even good. Bacon ordered as side was almost burnt, breakfast tacos too spicy, and strawberry pancakes were hard at the bottom. First time at this location, 2nd time at Snooze, but robably the last.

Sydney and Rico were the bests bartenders ever! Simply the best! Will be back!!

Came in for breakfast this morning was immediately greeted by Sydney who was fantastic. Chilaquiles were great, the sweet tea could be a bit sweeter but all in all great. Andy the manager came by a few times to check in on us. Next time you are in Snooze ask for Sydney she’ll get you taken care of.