Love going through the drive-thru Dietary restrictions: Just ask Parking: plenty Kid-friendliness: kids love smoothies!
Will was helpful, gracious and joyful! Twas a pleasure to buy Smoothies!!!
There is this one girl who I always see, her name I think is Kaitlin. I absolutely adore her. She is so sweet, and is always smiling!! Great customer service!! Thank you for making my post workout smoothie to absolute perfection every time!
I visit the 9 mile road store about 3 times a week and it is always great. Friday 7/21/23 I ordered a smoothie that just wasn't quite right and I didn't realize it until I got to work. First chance I got I called them and the young woman that answered the phone was so nice and understood. I don't usually call and complain but this is a meal replacement so I really wanted my smoothie. I had actually gotten this smoothie at a lesser price because of rewards, so I felt even worse calling but she took care of it without hesitation! There was training going on. Things happen! I didn't get her name but thank you so much!!!!! I want to also add that customer service is fantastic. Everyone that I have encountered is always smiling and courteous and has helped me figure out the menu while on this "get fit" journey!!!!!! Thanks everyone!!!!!!
Ordered pick-up only to find the lobby closed at 5:30pm during rush hour. Had a sign by the door lobby closed, drive-thru only. Hard to see with the long drive-thru line. Had to wait another 10 minutes to get thru drive-thru to pick up my order. The employee was nice at window.
I ordered a mixed berry smoothie, but unfortunately all I could taste was dirty ice from what I can assume is a very disgusting, moldy ice machine. The employees all acted miserable, but that was the least of my worries. Moldy ice is a health hazard. Please fix this.