Smoothie King

First and last time I've been to this place, I was excited to try their acai bowl when I arrived there were only about 3 people in front of me and the girl warned me that "it would take a long time to be ready, 5 to 10 minutes" it seemed like normal wait time to me, after 20 minutes I realized that there was no one left before me and seeing how the people who entered received their order immediately, I approached to ask if it would take a little longer, the truth is I asked very kindly, however They told me yes, that it would take longer, at a point there was no one left waiting for their order except me and still no one was asking for my order, after 38 MINUTES the same person who warned me that it would only be 5 to 10 He started preparing my acai bowl. It had already been like 8 minutes without anyone coming in. I didn't understand why he hadn't prepared my order. It took her literally 2 minutes to make my acai bowl and I attached the photo of what I received. Honestly, a complete disappointment about this place. I wasted my time and money, what I honestly think is that no one wanted to make my order because it bothered them make just an acai bowl.

I had ordered a pick up order since I had limited time (order was set to pick up at 3:24 I left at 3:55 empty handed). After an 30-40 minutes of me being there (and letting the employees know I was there to pick up an order) Sabrina let me know they didn't have strawberries. I kindly told Sabrina to sub it by mangoes but then I saw that they kept leaving my order for last so I asked Sabrina to please cancel my order and that I would like a refund. Sabrina didn't know how to do any of that so she gave me the managers phone number. I have called and texted and I'm still waiting. I'm not the type to complain but this was completely unacceptable. Employees don't look well trained. Service is extremely slow, and when you need help they don't know how to assist you. For sure worst customer service I've ever experienced

The place smells so bad ! Why does it smell like wet dog ? There’s also fruit flies flying around because the front door is open, probably because the place smells !!

Dec 17,2023 Evening shift were amazing great customer service they made our night!

By far the worst experience i have ever had with a smoothie king. I came in on cyber Monday to pick up a go goji crunch that i had ordered online and thats when two employees, Jade and Mercedes inform me that they are a private business so they can close whenever they want. Lying, because the manager later confirmed smoothie bowls are open till closing. They first told me i couldn’t get a refund to which i replied that i had been to another smoothie king prior and they had given me a refund. They didn’t have $12 in their register so they took down my information and said they would pass it on to their manager. A days go by and i have yet to receive a refund. So i contact the store and ask for the managers number. After several back and forth texts with the manager, it’s been 5 days and not only has he stopped answering, but i have yet to receive my refund. Super unprofessional staff and manager. Im a regular at smoothie king and he also owns the one in Miami Lakes to which his employees confessed that he keeps their tips and when i called the rest of the stores he owns they said the same thing. Stop tipping here and pray if you happen to order when Jade and Mercedes are on shift.

I have NEVER experienced horrible service like I did at this location. I ordered a peanut power plus with strawberry and it tasted like nothing. Like absolute nothing. So I brought it to the attention of the team member Paula Bustamante and asked if it could be remade or at the very least refunded and she said “No I can’t. It’s not my fault, I followed the recipe.” I’ve ordered this multiple times and have never had an issue. I assume everyone follows the same recipe, so what happened here? I asked again if it’s possible to remake it because it literally tasted like lightly flavored water and she said no. When I asked to speak to the manager she said to call. When I asked for her name she refused to tell me. I only found out her name because she had to tell a delivery guy who walked in while all of this was unfolding. I’m appalled with how this situation was handled. I paid for a smoothie that I ended up leaving at the store because it was horrible. And this employee was so careless and just kept saying “I don’t know what to tell you, I followed the recipe.” I’ve never experienced something like this. No one with this kind of attitude and horrible customer service skills should be working behind the counter of such a reputable place. What a shame.

Awesome customer service and awesome smoothies. Jancarlos and Marlin are awesome!!!

Decided to stop by to get the açaí reward from my app and had to wait so long for it. While waiting for it, I witnessed one of the employees trying to help the other employee with orders since they were backed up. While attempting to place the blender in the machine that I’m guessing provides water or some type of liquid he quickly tries going for another order and the jar base falls into the sink. He realizes what occurs after looking behind and looks at it inside of the sink and thinks about it and continues to use it as the order. As I keep waiting for my reward açaí which a few others were, they run out of bowls and I hear the same worker that dropped the jar state to be stingy with the açaí bowls so they switched from the bowls they were using to the small cups they use when they have extra substance from a shake order. I was disappointed that I waited 20+ minutes for a small little cup.