Shihlin Taiwan Street Snacks

Loved the popcorn chicken plate here! Delicious.

You order through a self-service station at the counter, which allows a good amount of customization (level of spiciness, sweetness, ice, etc). When the order is ready, they call out the number on your receipt. Our food was a mixed bag – sweet plum sweet potato fries were tasty, crisp and tender, popcorn chicken was fine but pretty oily and not super crunchy (although the flavor was good, and I appreciated being able to dial between not spicy and extra spicy), oyster mee sua was very disappointing, mostly soup and with a less than generous amount of small oysters.

I tried their XXL Chicken Thigh—large, tender, and succulent, meticulously marinated and fried to a golden crisp. Though delicious, the crust is a bit oily and heavy. Overall, a flavorful treat that could be improved with a lighter touch.

I ordered at the kiosk and when I picked up my order I asked for a glass of water. The woman said they don't do that. I was amazed as I am 74 years old and I have never had a restaurant refuse to give me a free glass of water to drink with my meal. I guess they figure if the do that, people will have to buy a drink. I wasn't going to go along with that so I ate my lunch dry and looked for a water fountain later. The food was OK, but the portion of chicken was too much for me and I would rather have less for less money. But that's moot now as I would never patronize them again.

Ordered using their self service kiosk for a XXL Chicken Legs and Thigh but when I looked at the receipt the order printed out as XXL chicken breast. The workers showed me their screen and every order before and after mine shows chicken breast. Curious how everyone's orders are all chicken breast. Why give the option of having chicken leg and thigh when the default is chicken breast? I was really looking forward to the chicken since I saw a Shihlin Hawaiian Street Snacks in Cupertino. If I would've known, I wouldn't have gotten it because the pieces were dry.

Workers treated me very poorly, when they are the ones who gave me a wrong order number. Terrible customer service.

I was in the mood for some popcorn chicken and wanted to check this place out. Touch screen self order for some hot fragrant popcorn chicken and fried king oyster mushroom. It cost $20 for both which is a bit pricy for snacks but the portions are rather large like for group sharing. I didn't finish my food because the quality simply wasn't there for me. While the chicken again was large I felt they could have cut the pieces smaller there was a lack of flavor. The spice level was there but I didn't even taste the taiwanese salt and pepper. It felt like they forgot it and just put the spice unless it's really light on seasoning. I did select regular and there was an option for extra but I worried it would be doused with hella MSG. The mushroom tasted better but the preferred the stem pieces vs. the cap. The flavor was better than the chicken surprisingly. Anyways won't be back as it was kind of a let down.

"We always get the fried chicken here every time we come to Stonestown. Every time, we have experienced bad service from the server who prepares the food and hands it out to customers. Today is Friday night, 11/3/23, at around 7 pm. I apologize for not being able to describe her more specifically, but it was a busy night, and she appeared to be of Latino descent. I understand that she might have been dealing with a heavy workload, but I still paid for my food and expected to receive better customer service. Her customer service was really poor, so we have decided not to support this restaurant anymore if they continue to treat their customers this way. I also ordered the soup with oysters other day , but it only had three small oysters. There wasn't enough oyster meat to even taste, and the rest of the soup was mostly noodles and very salty. Times are tough for businesses, and I have always been a loyal supporter of your restaurant. However, due to the way we were treated today, I will be supporting other places that provide better service."