Peet's Coffee

I ordered a couple of large mochas and noticed the lady making my mochas only put in a couple half pumps of chocolate so I asked her if she was making the mochas and she said yes. I tasted both of them before I left the store. Sure enough the mochas were very weak in chocolate flavor. I asked her if she could add a couple more pumps of chocolate and she said “if you wanted more chocolate you could have asked for more chocolate.” Just then the other lady took the cups and put one more pump in while the lady who was supposed to make them with three pumps continued to say she put in three pumps. The one that put in one more pump also chimed in and yelled to me as I was walking out the door, “that’s what we do here, we put in 3 pumps”. These two women are transgender and they don’t need to be defensive or have such attitude towards customers. All they had to do was say, sorry, let me add some more chocolate instead of taking it personally. Everyone I speak to will be told what a horrible experience it was. I come to this Peet’s twice a week and twice this week my mochas were with not much chocolate. I love to see trans people at public jobs but with attitudes that are nice and welcoming, not defensive and rude and making the customers feel that it was their fault.

It's really the people that work at the coffee shops that makes the experience nice, but at this place, employees are not very welcoming, they barely greet you, no thank yous, just very dry and not friendly. Their drinks are good for the most part, sometimes come out luke warm.

Never will I go back there.The staff are very rude don't listen to what your order.Bad customer service will never go back to them The worst Oeets service I ever had...

The Peet's store lacks energy. The cashier never said a word to the customer in front of me, and myself. They never smiled either. The lack of enthusiasm impacted my experience. The entrance area doesn't smell pleasant - almost like a urine smell. The seating area didn't feel clean, so I chose to sit on the bench outside instead. Outside, there's a trash can, so I didn't want to sit there either. I'd say the store needs a thorough cleaning, and needs some air freshener. Also, it needs some life in the store. Doesn't feel cozy, and not inviting. It's unfortunate, because I like coffee, but the experience wasn't good. Would I go back here? Probably not.

Excellent hot chocolate.

What happened to the friendly staff and efficiency ‍

My order was totally messed up. Having ordered my wet cappuccino with 4 sugars I did receive a cup with foam and almost no coffee. Music was too loud and a hypersensitive barista dared to say I was raising my voice what is false. Also having ordered a large cup of water I received a tiny one instead. It is obvious that staff at this store NEED to improve their listening skills as well as to learn on how to receive positive criticism. I am a regular at Peets stores used to fine staff and this was my worst experience ever.

Friendly staff. Efficient. Busy on a Sunday morning, but managed to find seating.