Potbelly

Potbelly is good, this specific store is NOT. Poor customer service, poor food quality. After ordering the same thing for months through their app and getting my order wrong MULTIPLE times, I finally got tired of it and decided to go to the store to ask for my money back. They agreed that the order was wrong and told me I would receive my refund in "5 to 10 business days". However, I NEVER saw it reflected in my account. After going back to check in with the manager 3 times and being told "we'll call you once we know more about it," I am finally writing this down for others to know. The staff seems distracted while preparing orders, often flirting around, walking to the back room, and not paying attention to the customers. The average wait time to get a sub here is approximately an hour. There are multiple reviews that say the same. BEWARE.

Screwed up my online order - wrong toppings on my sandwich. Got a mac and cheese instead of soup. I don't think it's difficult to read a screen correctly. Do not order from here. Update 2024...still terrible here. Ordered a tuna with pickles. Got no pickles. They couldn't even put pickles on a sandwich. They employ the bottom of the barrel here. Do not eat here.

I placed an order for delivery. They were fast and accurate but unfortunately attention to detail is missing. My Mac and cheese should not have passed quality control. It was pretty disgusting...I don't know why they would serve this. I would've been ok if they told me there was no more and offered an alternative. They also forgot the cute, delicious cookies on both our shakes. Boo

Everytime I order delivery from this place, they always forget the cookie for some reason. They deliver everything else, but I'm always missing the cookie on my order and this has always been on multiple occasions. If they ran out, they should contact that there's no more so they don't charge you for a missing item.

I really enjoy their original grilled chicken sandwich and potato soup is outstanding... Managers are friendly as well as other crew members!! Big guy Chris/ manager was great, but too bad he left 4 other opportunities... The bottom line is this is one of the best Potbelly places around!!!

Came here a few days ago and service was not good. Felt like the African American male and female who were preparing the sandwiches and adding the ingredients were a bit racist. The female who charged me was great! It had been a while since I last ordered and the female who was serving the food complained and was talking smack about how we weren’t ready and compared us to their usual customers. There was no line and there were no people expecting orders so I don’t know what the issue was. If you’re not patient why work in a place requiring you to work with people?

I've only been there twice. But let me tell you. The food is great. Each time I ordered The Wreck. And was pleasantly surprised! The only problem I had with it was I got greedy,"Ate the whole thing,and was mad because I didn't feel like going back to order more. My opinion is,you can't lose. Perfect food,friendly service!.

I love it! Dietary restrictions: Clean Parking: Easy Kid-friendliness: Kind