Potbelly

I had heard of Potbelly and was really excited to try it out. This experience was terrible and really turned me away from ever trying them. First, it was confusing where you order, whether it is the back then pay, or go straight to the front. Even though there were 3 people working front of house (and more in the back) there was no direction or anything, but that’s okay. We grabbed some drinks and chips and went to the front. The employee asked for our order, we placed it, and we waited. We continued to wait. And we waited more. Very few people were there, and there were at least 4 people working, so it seemed strange we were waiting so long. Others came in and got their sandwiches while we still waited. I went up after 30 minutes to find out they just didn’t make our order at all. We ended up just getting a refund for the sandwiches and leaving. There was no apology at all, almost like we were an inconvenience to them. I recommend the franchisee/owner or manager reevaluate the team they have there as this is not set up to be a successful location.

bro they were so stressed out im so stressed now bro imma throw this sandwhich at the wall without eating it cuz being in there SUCKED!!!!!!!!!!!!!'

I used to love Pot Belly's. This store had recently reopened after being closed for a bit. The location is in a busy tourist/business /student area. I purchased 2 sandwiches a Meatball and a Chicken/ Cheese. Today, I was very surprised and disappointed with the taste and the freshness of the veggies on the chicken sub. Neither tasted fresh. The meatballs tasted old. The quality was lacking. The prices for bottled drinks like powerade where way overpriced. The staff was friendly. It wasn't very busy for being a weekday at lunch. It was clean and had alot of seating.

Just ordered a sandwich and it tasted like chemicals. I don’t know why. I’ve eaten here before it closed, but now it doesn’t seem like it’s come back to where it was.

Awesome warm Sandwich! Will eat here again!

Great sandwich ☺️nice stuff thanks

The staff are really nice and the milkshake is surprisingly good

Sandwich was good, service was so so. Didn’t have all the toppings, no lids for the fountain drinks.

Extremely poor service. The Girl at the counter, who is black was super disrespectful to the white boy doing the sandwich. This always creates a friction between and in a rush hour confusion and anxieties. I think and it seems they are under staff. But they temper and personal and customer service skills need a lot of training. No body should be disrespecting no body. They should be working together and delegate orders in a respectful and professional manner. Although the white boy wasn’t responding to her nauseous attitude, he was aggressive towards customers. Me included. It’s hard working under Pressure and understaff. I have work in a restaurant before, customers think is ease and we should be “ your Honor at your service” but is not like that. This employees need to work together and respect and respectfully help and collaborate with each other.

If you’re a fan of hot and toasty subs, you have to swing by Potbelly. It’s one of my favorite “chain” sandwich shops. Being from Chicago where they got their start, I am a big fan. There is something special about their sandwiches that can’t be beat! My two favorites are “The Italian” and “A Wreck”. They have a wide selection of warm and toasty subs, crisp salads, and hot soups and Mac. The Italian is piled high with fresh capicola, salami, pepperoni, provolone, and mortadella. I always get it on the “White” bread and add Mayo, Lettuce, Tomato and light hot peppers. You must get it with hot peppers! If you like something a bit more meaty, “A Wreck” is what you want. Turkey, Ham, roast beef, salami, and Swiss are piled high on your bread of choice and toasted. I also suggest adding hot peppers. They have THE best hot peppers/giardinera anywhere! They do offer a few sizes of sandwich, depending how big of an appetite you’ve got. I typically get the Skinny size and pair it with a bowl of the Broccoli Cheddar Soup and a bag of Zapp’s Chips. Pro Tip: Dip your sub and chips into the broccoli cheddar soup! If you have a sweet tooth like I do, you won’t be disappointed. They have fresh baked cookies that are my favorite. The Oatmeal Chocolate Chip cookie is my go-to. The chocolate brownie cookie is a close second! They also have a solid sugar cookie for those who like to stick with a classic! Lastly, they have a solid selection of shakes in multiple different flavors. I’m not a shake person, but they seem to be very popular. If you’re in the mood for a hot and toasty sub, you can’t beat Potbelly! Delivery is always on-time, fresh, and hot! I suggest ordering thru their app directly. Vegetarian options: Limited Vegetarian Selections Kid-friendliness: Kid Size Sandwiches/Menu