PONKO Chicken Lenox Square

Food was great, service even better, recommend great food overall great time would come again

This white dude has the worse attitude. He doesn’t belong in

I am sorry but I do not like this location I miss the one in Chastin Square. I really loved their customer service and the food was always fresh.

The chicken was also delicious and the fries along with the ranch dressing yummy delicious food best customer service I had recently says So by the VIP Queen Herself all five stars on the board

Screens were off and the worker who was working at 1PM was incompetent and rude. I stopped mid order and walked away because of how rude he was.

Employee asked me to come back later. I came back half an hour later and he told me to come back in 15 minutes. This was at prime lunch time 12-1, and both times had to wait several minutes before anyone even came to the front. This also happened last time I was at the mall. Furthermore the screen that displays the food choices is all busted up. I love PONKO but avoid this location.

Great food and nice service. Just a bit of a wait, but if the food is fresh—it’s worth waiting for! Only “complaint” was that the receipts were printing blanks & there was no way to go back and have it emailed instead. Vegetarian options: They have tofu Parking: Mall parking lot Kid-friendliness: Kids everywhere Wheelchair accessibility: Tables are relative open spaced which I assume would be easy to use for wheelchair accessibility as well

Ugh... poor review continues. The attitude from the employee was poor, and we had to wait minutes before someone showed up behind the counter to take our order. Waiting time for the food wasn't too bad, it wasn't a busy time so luckily our food/order didn't get messed up. But the packing was sloppy so sticky sauce got all over the exterior of the container. I hope the owner or corporate is sending people to visit the store to see the service and operation and be proactive to make improvements. We had visited many Ponko location and all other experience was pretty decent. Sad to see a chain of poor reviews and it does not seem like any actions were taken to correct or improve the service.

I ordered a salad meal today august 30 2023, I left and opened it. It was halfway rotten and there was a huge dead fly in it. It also took really long but for what? It was clearly old and not fresh. Along with the chicken, it was soggy not fresh and had been sitting for awhile I could tell. Everything was just really gross. This place is going out of business though so that’s good. It’s barely open.

After reading the reviews, we arrived in Atlanta and thought we’d give the place a try. No one is in line and no one is behind the counter. We ended up going to Shake Shack across the way. Saw no one ordering or visiting Ponko the entire time (at least 20 mins). Could be good. Who knows.