Avoid Panera Bread for delivery; our experience was dreadful. In a previous order, they not only failed to deliver our order but also abruptly closed the store without notice. This time, our attempt to order soup and bread for a sick neighbor turned into a fiasco. Lacking the soup’s accompanying bread, the web site suggested apples as an bread alternative. Opting for a separate order of a whole sourdough loaf seemed like a straightforward solution, but the surprise came when when our neighbor called to say thanks for the apples and some money in a bag. Upon inquiry, Panera admitted to being completely out of bread, and their response left much to be desired. The person on the phone seemed oddly proud of their “cash in the bag solution,” emphasizing delivering the apples as if it were a triumph. No effort was made to provide alternatives or apologize for the inconvenience. Instead, they nonchalantly claimed that putting money in the bag usually works just fine. Overall, a disappointing service experience. Well, I suppose they did manage to include “bread” in the bag after all.