They forgot to put my egg rolls in the bag so I called and left my name. When I came in the next time I requested the egg rolls that I paid for and never got and they refused me! More importantly the food here is served totally stale toward the end of the night. The orange chicken isn't prepared right either theres barely any orange sauce detectable and its dry and way overcooked. Never been to a panda this bad I hope they get it together because it was great the first week it opened.
I entered this restaurant on Lincoln blvd and Montana in Santa Monica to buy some lunch at noon time 12/20/2023. I stood in line and the server helped the person behind me. I let her know that I'd been waiting line. She makes some comment about a station I should 've been standing in. Her comment was total hogwash. All service should be first come first serve. I've been a customer at this location for a while now and never heard of any station in the line. This is very unprofessional. I re-enter this restaurant today 01/25/24 and after waiting in line for more than 15 minutes, I am told that the lunch of my choice isn't available now and won't be ready for another 5-7 minutes. The management here is very very incompetent.
Every time I order Uber eats from here, you guys NEVE put condiments in the bag. No soy sauce or chili sauce. I mean it's Chinese food with no soy sauce that's pretty wack. The worst part is that on the app there is no option to request condiments. This is always so disappointing.
Worst experience at this location. Long story short I placed a order online for a specific.I arrive and they couldn't find the order in there system. Half hour later then they magically found it first and last time horrible customer service.
The kung pao chicken was rotten
Food was cold. Bad experience.
Food is always fresh and good
Serving containers keep getting smaller and smaller yet the prices are getting bigger and bigger. No longer a good value. Very limited selection too. I had to wait 45 minutes to get brown rice. Whole foods and other restaurants are better value and higher quality food at a cheaper price than panda express. Parking lot is very small and limited Disappointing experience overall. Parking: Parking is very limited and difficult